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Ratings and Reviews 0 Ratings
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What is Level AI?
Elevate the capabilities of your agents and quality assurance team through a cutting-edge intelligence system specifically designed for modern contact centers, which has earned the confidence of customer service leaders worldwide. This solution guarantees that your agents receive the thorough feedback and support they deserve, with coverage that can range from as low as 1% to an exhaustive 100%. Benefit from real-time conversation monitoring and immediate assistance, all while gaining deep insights into dialogue and enjoying extensive integrations throughout your organization. Your agents will have prompt access to the necessary information, allowing them to provide quick and precise responses. Leverage customizable scorecards that collaborate with AI analytics to assess, rate, and analyze agent performance through a comprehensive AI-driven quality assurance process. We address your most pressing challenges in a remote work setting, particularly as your workforce is spread across various locations. Monitoring conversations at scale can certainly be overwhelming, but our AI assesses the effectiveness of interactions for essential business situations. This innovative solution guarantees that agents can reply to inquiries almost instantaneously, delivering real-time answers sourced from your entire enterprise resource database, which ultimately revolutionizes the customer support landscape. By implementing such advanced tools, your agents will be empowered to thrive in their roles, leading to a seamless and satisfying experience for your customers while also fostering a culture of continuous improvement.
Integrations Supported
Salesforce
Zendesk
5X
CloudTalk
Dataddo
Dialpad Support
Five9
Freshdesk
Google Drive
Indent
Integrations Supported
Salesforce
Zendesk
5X
CloudTalk
Dataddo
Dialpad Support
Five9
Freshdesk
Google Drive
Indent
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Playvox
Date Founded
2012
Company Location
United States
Company Website
www.playvox.com
Company Facts
Organization Name
Level AI
Company Location
United States
Company Website
thelevel.ai/
Categories and Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning