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What is PointInsight?
PointInsight provides a versatile and intuitive online portal for managing business processes, which significantly improves the handling of tasks, issues, and the various stages of project life cycles. This innovative platform is designed to assist organizations of every size, ranging from large enterprises to small businesses, in establishing, executing, and maintaining their business regulations while also enhancing their operational workflows. Tailored specifically for the automation and optimization of IT services, help desk operations, and customer support workflows, PointInsight includes a built-in knowledge base with customizable search options that allow for quick access to critical business intelligence resources such as alerts, reports, and emails. By streamlining, standardizing, and automating numerous human-centric business processes, PointInsight facilitates the efficient scaling of operations for organizations. Furthermore, the platform's focus on increasing productivity and promoting a more organized approach to business management makes it a valuable tool for any enterprise looking to improve their operational efficiency. In essence, PointInsight is not just a tool but a comprehensive solution aimed at transforming how businesses manage their core activities.
What is Collective CI?
A highly accessible platform crafted for teams to design, test, and deploy process-centric applications right on the manufacturing floor. This system allows for seamless data collection and analysis, empowering you to make informed strategic decisions that help maintain your organization’s competitive advantage. With our intuitive cloud-based workstation creator, you can effortlessly bring your ideas to life by dragging and dropping components to establish complex conditional workflows within minutes. Continue leveraging the tools that best meet your requirements, as Collective CI integrates with a more extensive variety of devices than any competitor, with fresh integrations being added every month. Our compatibility includes a multitude of devices, such as Atlas Copco Torque Tools, Allen-Bradley Controllers, Zebra Printers, Microsoft SQL Server, Barcode Scanners, and many others! Providing employees with immediate access to the latest work instructions, troubleshooting guides, and additional resources is crucial for achieving targets related to safety, quality, overall equipment effectiveness, waste reduction, and more. To actualize this vision, manufacturers must go beyond merely digitizing essential documents; they also need to ensure that this information is user-friendly and easily accessible. By focusing on intuitive resource access, organizations can empower their workforce, significantly boosting overall operational productivity and effectiveness in their processes. Ultimately, this approach enables teams to work smarter and more efficiently.
Integrations Supported
SQL Server
API Availability
Has API
API Availability
Has API
Pricing Information
$500 one-time payment
Free Trial Offered?
Free Version
Pricing Information
$25 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LinkEdge Technologies
Date Founded
1988
Company Location
United States
Company Website
linkedge.com
Company Facts
Organization Name
Collective CI
Company Location
Canada
Company Website
www.collectiveci.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies