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What is Pointel DCCM?

Dynamic Call Center Manager (DCCM) enables users to effectively oversee the customer experience, including the management of agent staffing. It offers capabilities such as future date modifications, snapshot and restore options, along with audit functionalities, allowing businesses to concentrate on fulfilling Service Level Agreements (SLAs) while enhancing the overall customer experience. Typically, CTI engineers are tasked with the deployment and management of contact center infrastructures. When confronted with sudden and unpredictable changes, contact center operators often escalate issues through established protocols, which can lead to extended response times, increased expenses, and dissatisfied customers. Contact center operations frequently encounter various dynamic challenges, including unexpected surges in inbound calls, sudden closures, and other unforeseen circumstances. Pointel’s DCCM equips contact center operations teams with the tools necessary to swiftly and effectively address these challenges, ensuring a more resilient and responsive operation. By optimizing procedures and leveraging advanced features, DCCM ultimately contributes to improved customer satisfaction and operational efficiency.

What is NobelBiz?

NobelBiz has been a key player in the CCaaS sector for more than two decades, significantly boosting productivity across international contact centers. Our offerings include a specialized telecom carrier engineered for call center traffic, alongside state-of-the-art omnichannel cloud contact center software, all supported by exceptional customer service. NobelBiz OMNI+ is the premier CCaaS solution, equipped with a variety of features and integrations aimed at effectively overseeing contact center activities. This all-encompassing software provides extensive channel integrations and is compatible with various CRMs, making it ideal for efficient remote work. It serves as a user-friendly software option well-suited for any omnichannel contact center environment. As a leading VoIP provider, the NobelBiz Voice Carrier Network is meticulously crafted for global contact centers. It guarantees outstanding voice clarity and dependable service through a comprehensive network. Designed to accommodate inbound and outbound requirements, our network offers advanced cloud-based routing, toll-free number provisioning, and an array of administrative tools, ensuring seamless communication for high-performance contact centers. Additionally, our commitment to innovation ensures that we continually adapt to the evolving needs of the industry.

Media

Media

Integrations Supported

Balto
Catalyst by Zoho
Creovai
Debtmaster
Dynamics 365 Customer Service
Microsoft Dynamics 365
Pointel Genesys Configuration Management Solution
Salesforce

Integrations Supported

Balto
Catalyst by Zoho
Creovai
Debtmaster
Dynamics 365 Customer Service
Microsoft Dynamics 365
Pointel Genesys Configuration Management Solution
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com

Company Facts

Organization Name

NobelBiz

Date Founded

2005

Company Location

United States

Company Website

nobelbiz.com

Categories and Features

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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