Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Podium Reviews & Ratings
    2,061 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    4,588 Ratings
    Company Website
  • Unimus Reviews & Ratings
    30 Ratings
    Company Website
  • Google Cloud Speech-to-Text Reviews & Ratings
    373 Ratings
    Company Website
  • Seobility Reviews & Ratings
    462 Ratings
    Company Website
  • Spidergap Reviews & Ratings
    116 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    2,990 Ratings
    Company Website
  • Digital WarRoom Reviews & Ratings
    55 Ratings
    Company Website
  • Aaniie Reviews & Ratings
    72 Ratings
    Company Website
  • Airalo Reviews & Ratings
    79,541 Ratings
    Company Website

What is Pointer?

The platform streamlines the management of address information, evaluations, and search functionalities across online maps, review websites, Google, Tripadvisor, and over 50 additional services. Users can operate efficiently from a unified interface, which includes a review enhancer aimed at boosting ratings. Furthermore, it incorporates ChatGPT and automated responses to significantly improve the speed of user interactions. This comprehensive approach not only saves time but also enhances overall productivity in handling customer feedback.

What is Lang.ai?

Lang transforms customer support interactions by automatically tagging them with customized data categories, resulting in a more than 60% decrease in average resolution time. By harnessing your customer support data, you can build a more efficient and smarter customer experience (CX) team. The improved categorization of support interactions facilitates the automation of numerous manual tasks, including ticket routing, triage, and prioritization, which drastically reduces the time needed to address issues. Every organization possesses a treasure trove of customer interaction data, and Lang empowers you to create personalized CX categories that enable effective collection and organization of this information. With the capability to generate actionable insights from your data effortlessly, you can boost customer retention rates and uncover potential revenue opportunities. Leveraging your distinct data language, Lang aids in the automatic tagging and categorization of customer interactions, highlighting new trends within your data. Additionally, you can easily implement automation based on these insights, ensuring seamless integration with critical CX systems. By facilitating real-time auto-tagging and categorization of incoming support tickets, you can provide a prompt and organized response to customer inquiries. This strategy not only optimizes workflows but also significantly improves overall customer satisfaction, creating a more robust relationship between the organization and its clientele. Ultimately, embracing these advanced tools can lead to a more proactive approach in addressing customer needs.

Media

Media

Integrations Supported

1C:Enterprise
Dixa
Google Maps
Intercom
Salesforce
Tripadvisor
WhatsApp
Zendesk
iiko

Integrations Supported

1C:Enterprise
Dixa
Google Maps
Intercom
Salesforce
Tripadvisor
WhatsApp
Zendesk
iiko

API Availability

Has API

API Availability

Has API

Pricing Information

$10
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointer

Date Founded

2019

Company Location

Russia

Company Website

pntr.io

Company Facts

Organization Name

Lang.ai

Company Location

Spain

Company Website

www.lang.ai/

Categories and Features

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Popular Alternatives

BrandWizard Reviews & Ratings

BrandWizard

BrandWizard.io

Popular Alternatives

Stratus Local Reviews & Ratings

Stratus Local

Click Rain
LangGraph Reviews & Ratings

LangGraph

LangChain
LangMem Reviews & Ratings

LangMem

LangChain