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What is Pointman?

The Pointman team has launched a native application that is fully compatible with desktops, tablets, and smartphones, functioning on both iOS and Android operating systems. This groundbreaking tool serves as a 'dream come true' for teams consisting of both internal and external participants working together to elevate customer service. Management and back-office staff gain an advantage through a sophisticated dashboard that efficiently organizes information related to field staff and customers, thereby streamlining processes to achieve the best possible outcomes. At the same time, field personnel can utilize the mobile-friendly version to stay in touch, offer support, and retrieve customer information effortlessly. With highly customizable automated reporting features, business leaders are equipped to make strategic decisions that pinpoint opportunities for enhancement. Furthermore, this application creates a cohesive experience, ensuring that each team member’s needs are met comprehensively, reinforcing its role as an all-encompassing solution. Ultimately, it transforms the way teams collaborate and interact with customers, fostering a more efficient workflow.

What is Plexus?

Plexus is a cutting-edge, flexible, and cloud-based software designed specifically for business process and field management in field service companies. This all-encompassing platform combines functionalities for estimating, scheduling, and job costing with a wide range of features focused on field operations, offering real-time insights into capacity that are crucial for alerting staff to schedule changes and identifying workforce limitations. Additionally, the invoicing and billing features of Plexus promote a streamlined and cohesive method for managing multiple job order invoices, while also facilitating the collection of payments and signatures directly at the job site. Its intuitive interface not only improves usability for management but also enhances the experience for field staff, contributing to efficient task execution. Furthermore, this software is designed to adapt to the evolving needs of businesses, making it a valuable asset for any organization looking to optimize their field service operations.

Media

Media

Integrations Supported

QuickBooks Online

Integrations Supported

Astro by Astronomer

API Availability

API Availability

Pricing Information

$90 per user per month
Up to 5 users $499 monthly fixed rate 6 to 100 users $90 per user per month

Pricing Information

Average client pays $30 to $65 per employee.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointman

Date Founded

2015

Company Location

United States

Company Website

pointman.com

Company Facts

Organization Name

Plexus Software

Date Founded

1997

Company Location

United States

Company Website

plexus.software/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Job Management
Mobile Access
Quotes / Estimates
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Contract Management
Customer Database
Job Management
Job Tracking
Mobile Access
Scheduling
Service History Tracking
Technician Management
Work Order Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Job Costing

Bills of Material
Budgeting & Forecasting
Change Orders
Cost-to-Completion Tracking
Invoice Management
Overrun Reporting
Percent-Complete Tracking
Production Cost Tracking
Purchase Order Management
Quotes / Estimates
Time Tracking
Work Order Management

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Scheduling
Service History Tracking
Technician Management
Work Order Management

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