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What is PortaBilling?

Serving telcos, MVNOs, and communication service providers, PortaBilling is a charging and billing platform that supports the full lifecycle of launching, pricing, provisioning, and managing services — from voice, video, and IPTV/VoD to IP Centrex/Hosted PBX, residential VoIP, WiFi, LTE, and IoT/M2M. It covers a wide range of business models, including wholesale, retail/SMB, wireless, converged, and IoT deployments, along with MVNO/MVNE setups. An open API architecture allows the platform to integrate with third-party systems as needed. Operators can choose between a one-time unlimited license or a recurring monthly SaaS subscription, running either on-premise or in the cloud via Oracle Cloud Infrastructure. PortaBilling currently serves more than 500 customers around the world.

What is Csmart Telco CRM?

Csmart Telco CRM is a dynamic, cloud-hosted platform tailored for telecom providers—including MNOs, MVNOs, MVNEs, FTTx, and businesses focused on connectivity—to enhance the full spectrum of the customer experience. This innovative solution centralizes customer data throughout the lead-to-bill cycle, streamlines various processes such as sales, configuration, pricing, quoting, orders, and notifications, and employs artificial intelligence to optimize ticketing and task assignment, resulting in faster resolution of customer issues. Key features encompass: - An extensive product catalog that facilitates customizable bundling options - In-depth monitoring of accounts, orders, and customer lifecycles - Customized workflows paired with up-to-the-minute reporting functionalities - Automated case assignments and streamlined approval workflows - Communication channels for timely notifications across multiple platforms - Effective strategies aimed at reducing churn and fostering customer loyalty By complying with TM Forum ODA standards and leveraging Open APIs, Csmart Telco CRM not only boosts sales performance but also shortens the time required to bring services to market, enhances customer satisfaction, and fortifies customer loyalty, all while maintaining secure, role-specific access for users. This holistic strategy positions it as an essential resource for telecom operators seeking to improve service delivery and deepen customer engagement, ultimately driving business growth and operational efficiency.

Media

Media

Integrations Supported

Cybersource
PayPal
Stripe
Zendesk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

PortaBilling offers a transparent, flexible, and predictable pricing structure, giving telecom operators the choice between a one-time unlimited license or a monthly subscription, with no hidden fees or vendor lock-in.
Free Version

Pricing Information

Custom
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PortaOne

Date Founded

2001

Company Location

Canada

Company Website

www.portaone.com/telecom-products/portabilling/

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2006

Company Location

India

Company Website

covalensedigital.com

Categories and Features

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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