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What is PortalCX?

Content customers are those who are kept well-informed. PortalCX serves as an all-in-one experience platform that allows for a personalized portal where you can keep track of project developments and streamline communication to promote customer satisfaction. With the use of PortalCX, both you and your clients benefit from immediate access to project updates via an intuitive app that functions as a central communication hub for interactions, referrals, and promotional initiatives. The user-friendly interface of our application showcases your progress and automates customer service tasks, enabling both parties to effectively oversee work while the built-in two-way communication and email capabilities guarantee seamless coordination. The most appealing feature? Everything operates from a singular platform. Poor communication can elevate stress levels and lead to more cancellations. By providing real-time updates through PortalCX, you can enhance customer trust, achieving a notable 20% decrease in churn and support costs. Furthermore, PortalCX diligently keeps clients updated on project milestones and actively prompts them to share reviews and referrals, thereby bolstering your business’s reputation and strengthening customer engagement. This holistic approach not only fosters transparency but also cultivates a loyal customer base.

What is Invarosoft?

Software designed to enhance the experience for Managed Service Providers (MSPs) and IT teams is now available to significantly improve customer satisfaction, operational efficiency, security, and communication. By merging your professional services automation (PSA) or IT service management (ITSM) tools with features such as apps, bots, forms, approval workflows, sentiment analysis, push notifications, and a client portal, you can tailor each application to meet the specific needs of individual clients, effectively enhancing customer satisfaction and net promoter scores (NPS). Clients value having their requirements addressed within a single, user-friendly platform. With ITSupportBotâ„¢, there is the potential to reduce support tickets by up to 10%, as our integrated 'Self-Service Bot' helps cut down on unnecessary inquiries while the 'Smart Engineer Bot' provides engineers with precise ticket information from the outset. This not only alleviates administrative tasks but also boosts job satisfaction among engineers. Additionally, by offering such customized solutions, you can establish a strong unique selling proposition that allows you to deliver outstanding experiences, surpass your competition, and secure more monthly recurring revenue (MRR) contracts. Ultimately, these tailored offerings not only enhance productivity but also contribute to building enduring client relationships that can lead to long-term success. The focus on customer-centric solutions is essential in today's fast-paced technological landscape.

Media

Media

Integrations Supported

Asana
Autotask PSA
ClickUp
ConnectBooster
ConnectWise PSA
Datto RMM
Datto Workplace
Gmail
Google Sheets
HappySat
HubSpot CRM
Pipedrive
Podio
Quickbase
Salesforce
Trello
Warranty Wizard
Wise-Pay
Zapier
vCIO Hero

Integrations Supported

Asana
Autotask PSA
ClickUp
ConnectBooster
ConnectWise PSA
Datto RMM
Datto Workplace
Gmail
Google Sheets
HappySat
HubSpot CRM
Pipedrive
Podio
Quickbase
Salesforce
Trello
Warranty Wizard
Wise-Pay
Zapier
vCIO Hero

API Availability

Has API

API Availability

Has API

Pricing Information

$79 per month
Free Version
Free Trial Offered?

Pricing Information

$189 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PortalCX, Inc.

Date Founded

2021

Company Location

United States

Company Website

www.portalcx.com

Company Facts

Organization Name

Invarosoft

Date Founded

2017

Company Location

United States

Company Website

www.invarosoft.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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