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What is Portier?

Your guests can now access top-tier services at their convenience, no matter where they are. This cutting-edge platform transforms the hospitality landscape for today’s travelers by offering unlimited 4G data and hotspot access, unrestricted local and international calling, direct connections to hotel departments and emergency services, along with quick support through Portier Chat. It accommodates various languages and includes a hotel content management system paired with a customizable Portier City Guide. The system allows for real-time updates on hotel details, reminders for events and amenities, promotional messages, and assistance during emergencies. Furthermore, it enables the organization of guests for corporate events and uses data analytics to anticipate their requirements, all while integrating smoothly with third-party providers. Portier is distinguished as an outstanding choice for providing tailored services and experiences, emphasizing the core values of traditional hospitality to enrich guests’ stays. By concentrating on an exceptional guest experience, hotels can cultivate stronger relationships and guarantee unforgettable experiences for all visitors. This innovative approach not only elevates the service but also enhances the overall satisfaction of each guest.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

ASI PMS
Cloudbeds
FLEXIPASS
Infor HMS
Knowcross
Little Hotelier
Maestro PMS
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
OwnerRez
Protel Cloud PMS
RemoteLock
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
innRoad
rezStream Cloud PMS
roommaster

Integrations Supported

ASI PMS
Cloudbeds
FLEXIPASS
Infor HMS
Knowcross
Little Hotelier
Maestro PMS
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
OwnerRez
Protel Cloud PMS
RemoteLock
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
innRoad
rezStream Cloud PMS
roommaster

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Portier

Date Founded

2016

Company Location

China

Company Website

www.goportier.com

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

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