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What is Portier?

Your guests can now access top-tier services at their convenience, no matter where they are. This cutting-edge platform transforms the hospitality landscape for today’s travelers by offering unlimited 4G data and hotspot access, unrestricted local and international calling, direct connections to hotel departments and emergency services, along with quick support through Portier Chat. It accommodates various languages and includes a hotel content management system paired with a customizable Portier City Guide. The system allows for real-time updates on hotel details, reminders for events and amenities, promotional messages, and assistance during emergencies. Furthermore, it enables the organization of guests for corporate events and uses data analytics to anticipate their requirements, all while integrating smoothly with third-party providers. Portier is distinguished as an outstanding choice for providing tailored services and experiences, emphasizing the core values of traditional hospitality to enrich guests’ stays. By concentrating on an exceptional guest experience, hotels can cultivate stronger relationships and guarantee unforgettable experiences for all visitors. This innovative approach not only elevates the service but also enhances the overall satisfaction of each guest.

What is Genuyn?

Engage your visitors in a compelling way that mirrors the allure of a captivating film, by incorporating a chatbot and a Messenger web widget on your hotel’s website to foster interaction with potential guests. By recognizing who visits your site, you can create a seamless line of communication that persists even after they leave the page, turning inquiries into bookings and freeing up your staff while simultaneously increasing Direct Bookings. As soon as a guest books a room, gather insights about them, regardless of how they made the reservation, and assess their preferences and interests to build a relationship before their stay; for instance, you might send a wine tour offer to an enthusiast or complimentary gallery tickets to an art lover. Connect with your guests in real-time through popular social messaging platforms like Facebook Messenger, WhatsApp, and SMS, allowing you to promptly address their questions, resolve issues, and enhance their experience with personalized touches. It’s noteworthy that 13% of chat interactions lead to Direct Bookings, underscoring the power of tailored communication, and by fostering this relationship, you can encourage repeat visits and cultivate lasting loyalty among your guests. Ultimately, these strategies not only elevate guest satisfaction but also contribute significantly to the overall reputation and success of your hotel.

Media

Media

Integrations Supported

Integrations Supported

Google Business Messages

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Portier

Date Founded

2016

Company Location

China

Company Website

www.goportier.com

Company Facts

Organization Name

Genuyn

Date Founded

2017

Company Location

United Kingdom

Company Website

genuyn.com

Categories and Features

Guest Messaging

Not specified

Categories and Features

Guest Messaging

Not specified

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