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What is PowerSuite?
PowerSuite features a unique technology that provides a unified interface across six application platforms from the top four software providers in the industry. Its capacity to tackle issues such as video conferencing, security vulnerabilities, and various other challenges through machine learning-driven proactive troubleshooting sets PowerSuite apart from its competitors. The rapid adoption of video conferencing technologies has brought about new complexities for IT departments, resulting in increased expenses and support difficulties. Whether you are using Zoom, Microsoft Teams, Skype for Business, or a mixture of these services, we offer support to help you discover cost-efficient solutions that provide reassurance for your room systems. Additionally, the rising popularity of Microsoft Teams and Slack has led to the emergence of potential security threats that may often be overlooked by IT and InfoSec teams. Our cutting-edge solutions not only mitigate these risks but also boost user productivity by finding a balance between empowering users and protecting data privacy. This approach helps organizations maintain effective operations while ensuring the security of their information assets. Furthermore, our commitment to continuous improvement means we are always adapting to the evolving landscape of technology and security challenges.
What is Ignatiuz HelpDesk?
Enhance user engagement by providing outstanding experiences through our diverse applications, augmented reality, and virtual reality technologies that focus on user-friendly interactions. When employees feel appreciated, their contributions can greatly influence organizational success. Equip your team with SharePoint Helpdesk, a free internal ticketing system seamlessly integrated with Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions offered by Ignatiuz. This platform is designed to facilitate better communication between staff and helpdesk teams. Employees not only have the capability to submit support requests but can also track the status of all their inquiries from a single, convenient location. Administrators gain access to easy-to-use reporting tools that deliver crucial insights into the performance of support agents, which assists in making informed decisions. In addition, SharePoint automates notifications to the appropriate users at every stage of ticket creation, resolution, and response management, promoting coordination and teamwork among various departments to boost overall productivity. By simplifying these procedures, organizations can guarantee that their personnel receive prompt assistance, which in turn enhances employee morale and drives operational effectiveness. Ultimately, adopting these innovative solutions can transform workplace dynamics and lead to a more engaged workforce.
Integrations Supported
Microsoft 365
Microsoft Teams
Skype
Slack
Workplace from Meta
Wufoo
Zoom
Zoom Phone
Zoom Rooms
Zoom Webinars
Integrations Supported
Microsoft 365
Microsoft Teams
Skype
Slack
Workplace from Meta
Wufoo
Zoom
Zoom Phone
Zoom Rooms
Zoom Webinars
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$1,499 per year
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Unify Square
Date Founded
2008
Company Location
United States
Company Website
www.unifysquare.com
Company Facts
Organization Name
Ignatiuz Software
Date Founded
2014
Company Location
United States
Company Website
www.ignatiuz.com/products/help-desk-app/
Categories and Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Security
Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management