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What is Powertech Password Self Help for IBM i?

Enabling users to reset their IBM i passwords on their own greatly reduces productivity obstacles for both the users and the IT support teams who typically manage these requests. This self-service method allows users to avoid the need for help desk tickets for password resets, thereby allowing IT staff to concentrate on more urgent technical challenges. Considering that password resets can account for nearly half of all help desk requests, the resulting gains in efficiency can be quite significant. To verify user identity and prevent unauthorized reset attempts, it is crucial to establish a series of challenge questions that users must answer accurately before a password reset is approved. Moreover, aligning system configurations with security measures is essential, which includes setting explicit rules about minimum password length, whether character repetition is permitted, and if the answers to security questions should be case-sensitive. These strategies not only strengthen security but also empower users by granting them greater control over their access credentials. Ultimately, this self-service capability can lead to increased user satisfaction and a more streamlined IT support process.

What is GREENLIGHT?

Automated Password Management guarantees constant accessibility, every hour of the day and every day of the week, while being both easy to use and reliable. Greenlight is Italy's innovative solution for password management, offering a user-friendly interface that adheres to GDPR standards, which significantly reduces the number of tickets sent to the service desk and minimizes support costs while preventing delays in technical assistance. The question arises: why opt for Greenlight? It presents an efficient remedy for those who often forget their passwords and aids in addressing ongoing incidents directly at the service desk. The expenses tied to resolving source issues can be quite substantial, and an analysis of these problems shows that users frequently reach out for help when they find themselves locked out of their accounts. In these scenarios, service desk operators must provide a new password, which can increase the risk of identity theft due to the potential for miscommunication over the phone. Greenlight mitigates this risk by empowering users to recover their passwords independently in a secure and straightforward manner. The platform facilitates password resets through a series of predefined questions or by sending a verification code via SMS or email, akin to the methods employed by everyday applications. This cutting-edge strategy not only simplifies the password recovery process but also significantly bolsters security measures for all users, making it a vital tool in today's digital landscape. By choosing Greenlight, individuals can enhance their overall online experience while maintaining peace of mind regarding their account security.

Media

Media

Integrations Supported

IBM i
Powertech Multi-Factor Authentication

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Fortra

Company Location

United States

Company Website

www.fortra.com/products/password-self-service-tool-ibm-i

Company Facts

Organization Name

Netcom

Company Location

Italy

Company Website

www.netcom.it/

Categories and Features

Categories and Features

Password Management

Not specified

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