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What is Praim?

IT professionals often find themselves burdened by a mix of routine operational tasks and major infrastructure projects. Although these responsibilities are essential for sustaining the organization's overall efficiency, they can take up a considerable amount of their time. A practical approach to reduce costs while transitioning to Virtual Desktop Infrastructure (VDI) involves evaluating the expenses related to endpoints. While investing in new thin clients may seem more economical than buying new PCs, a viable alternative is to utilize existing computers by converting them into managed software endpoints. This strategy enables organizations to harness the full computational capabilities of their current hardware while still benefiting from the advantages offered by thin clients. IT departments frequently juggle both standard and complex infrastructure management duties, which are crucial for maintaining optimal system performance and functionality. However, these tasks can significantly encroach upon their available work hours. Therefore, it becomes imperative to adopt endpoint management and automation solutions that promote streamlined and centralized processes, allowing for the completion of tasks in the least amount of time possible. By doing so, IT staff can redirect their focus toward more strategic projects that drive innovation. Ultimately, embracing such technologies not only enhances efficiency but also fosters better resource management within the department, paving the way for sustained growth and adaptability in an ever-evolving technological landscape.

What is GenticFlow?

GenticFlow operates as an all-encompassing platform designed for IT support and endpoint management, specifically catering to internal IT departments and managed service providers. This adaptable solution encompasses a wide range of features such as monitoring endpoints, updating operating systems, managing application inventories, overseeing Microsoft 365, providing user support, facilitating ticketing, and offering investigative and technician resources all within a unified workspace. IT teams can effectively manage tasks initiated by user requests, alerts from monitoring systems, or existing tickets, allowing them to evaluate endpoint data and recommended actions prior to implementing approved solutions or leveraging remote control, terminal access, and file transfer functionalities. Technicians are equipped to verify outcomes and log their activities along with results in support documentation. GenticFlow includes an integrated ticketing system and seamlessly connects to compatible PSA and service desk tools, as well as providing resources for identity management, security, cloud services, and networking. Additionally, the platform offers native mobile applications for both iOS and Android, enabling efficient ticket management and endpoint oversight on the go. The service is cloud-based under the Smart option, while the Hero version incorporates workflow automation, API and MCP access, and a self-hosted alternative that is suitable for organizations managing at least 500 endpoints. With its diverse range of functionalities, GenticFlow not only meets the varied requirements of IT teams but also significantly boosts their capacity to operate efficiently and effectively in their environments. By streamlining processes and centralizing management tools, it empowers teams to focus on strategic initiatives rather than getting bogged down in day-to-day operational tasks.

Media

Media

Integrations Supported

Integrations Supported

Autotask PSA
Bitdefender GravityZone
Freshdesk
Freshservice
Google Workspace
HaloPSA
Jira Service Management
Microsoft Entra ID
Model Context Protocol (MCP)
Okta
SentinelOne Singularity
ServiceNow
TOPdesk
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Praim

Date Founded

1987

Company Location

Italy

Company Website

www.praim.com/en/

Company Facts

Organization Name

GenticFlow Ltd.

Date Founded

2025

Company Location

Ireland

Company Website

www.genticflow.com

Categories and Features

Endpoint Management

Not specified

Categories and Features

Endpoint Management

Not specified

RMM

Not specified

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