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Ratings and Reviews 0 Ratings
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What is PrediCX?
Your contact center is a crucial yet frequently underestimated resource within your organization, consistently providing valuable insights derived from customer interactions. PrediCX is an advanced AI platform engineered to tap into this potential by delivering predictive insights and automating processes across diverse communication channels, ultimately enhancing customer experience and service efficiency. By utilizing AI, organizations can mine predictive insights from each interaction, independent of the communication medium, which allows for personalized recommendations that can increase profitability and improve customer satisfaction. The platform also provides timely notifications for emerging issues, enables automatic coaching, and performs quality assurance for agents throughout their interactions. Furthermore, it effectively prioritizes urgent inquiries and complaints, directing customers to the most appropriate resources. Unlike conventional approaches that depend solely on keywords, the AI within PrediCX leverages conceptual understanding to thoroughly analyze incoming feedback, ensuring that every customer opinion is acknowledged and addressed. The system automates the categorization of queries from digital channels, efficiently classifying them, supporting agents in real-time, and enhancing the functionality of chatbots to deliver superior service. This innovative strategy not only optimizes operational efficiency but also cultivates a culture of agility and ongoing improvement in customer interactions, ultimately leading to higher levels of customer loyalty and retention. By embracing these advancements, organizations can position themselves ahead of the competition in today's fast-paced market.
What is OpenText Magellan?
A platform dedicated to Machine Learning and Predictive Analytics significantly improves decision-making grounded in data and drives business expansion through advanced artificial intelligence within a cohesive framework of machine learning and big data analytics. OpenText Magellan harnesses the power of AI technologies to provide predictive analytics via intuitive and flexible data visualizations that amplify the effectiveness of business intelligence. The deployment of artificial intelligence software simplifies the challenges associated with big data processing, delivering crucial business insights that resonate with the organization’s primary objectives. By enhancing business functions with a customized mix of features—including predictive modeling, tools for data exploration, data mining techniques, and analytics for IoT data—companies can leverage their data to enhance decision-making based on actionable insights. This all-encompassing method not only boosts operational efficiency but also cultivates an environment of innovation driven by data within the organization. As a result, organizations may find themselves better equipped to adapt to changes in the market and swiftly respond to emerging trends.
Integrations Supported
Decibel
Freshdesk
OpenText eDiscovery
SAP Business One
SAP Store
Salesforce
Zendesk
Integrations Supported
Decibel
Freshdesk
OpenText eDiscovery
SAP Business One
SAP Store
Salesforce
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$495 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Warwick Analytics
Date Founded
2011
Company Location
United Kingdom
Company Website
www.warwickanalytics.com
Company Facts
Organization Name
OpenText
Date Founded
1991
Company Location
Canada
Company Website
www.opentext.com
Categories and Features
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Big Data
Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets
Data Discovery
Contextual Search
Data Classification
Data Matching
False Positives Reduction
Self Service Data Preparation
Sensitive Data Identification
Visual Analytics
Data Science
Access Control
Advanced Modeling
Audit Logs
Data Discovery
Data Ingestion
Data Preparation
Data Visualization
Model Deployment
Reports
Data Visualization
Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery
Embedded Analytics
Ad hoc Query
Application Development
Benchmarking
Dashboard
Interactive Reports
Mobile Reporting
Multi-User Collaboration
Self Service Analytics
Streaming Analytics
Visual Workflow Management
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Statistical Analysis
Analytics
Association Discovery
Compliance Tracking
File Management
File Storage
Forecasting
Multivariate Analysis
Regression Analysis
Statistical Process Control
Statistical Simulation
Survival Analysis
Time Series
Visualization
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
