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What is PDX?

The PDX platform functions as an all-encompassing predictive analytics system that monitors vital assets by collecting and analyzing vast amounts of data, with the goal of reducing unforeseen downtime, improving operational efficiency, and raising product quality standards. To maximize the potential of an industrial operation, the first step involves collecting pertinent data. The PDX DAQ software application facilitates users in coordinating data collection from multiple sources within designated timeframes. This method fosters a targeted and effective data acquisition strategy, yielding only the essential information necessary for analysis, which in turn produces prompt and impactful insights. With the cutting-edge solutions offered by Predictronics, automotive suppliers and manufacturers are empowered to anticipate the degradation of essential assets, including industrial robots and stamping machines, which helps in preventing unexpected downtimes, extending and optimizing maintenance intervals, removing bottlenecks in production workflows, and effectively addressing concerns related to product quality. Furthermore, this predictive capability enables organizations to make strategic decisions that positively influence their long-term operational success and sustainability, ultimately fostering a culture of continuous improvement and innovation within the industry.

What is Alterna CX?

Our AI-powered platform adeptly streamlines and organizes the increasing volume of customer experience signals generated from surveys, feedback, complaints, social media, online conversations, and various other interactions. Utilizing advanced machine learning methods, our system diligently monitors and categorizes this information, bringing to light essential issues, opportunities, and concerns that customer experience professionals must address. We offer a user-friendly technology that greatly reduces the time and effort needed for data sorting and analysis, while also pinpointing the vital factors that significantly affect customer experience quality and loyalty. Furthermore, our driver simulation feature enables you to tap into predictive analytics, allowing you to anticipate the impact of changes before implementing any strategies to enhance the customer journey. This functionality empowers you to simulate potential effects on future customer experience metrics and overall satisfaction ratings, facilitating a more strategic approach to improving customer interactions. In the end, our solution promotes a proactive methodology for managing customer experiences, which not only leads to better outcomes but also cultivates stronger, lasting relationships with clients. By harnessing the power of our platform, businesses can not only respond to customer needs more effectively but also anticipate them, driving continuous improvement in service delivery.

Media

Media

Integrations Supported

Amazon
App Store
Freshdesk
InMoment
Instagram
Jira
Looker
Microsoft Power BI
Microsoft Teams
QuestionPro
Re:amaze
Reddit
Salesforce
SurveyMonkey
Tableau
Trello
Tripadvisor
X (Twitter)
Yelp
Zendesk

Integrations Supported

Amazon
App Store
Freshdesk
InMoment
Instagram
Jira
Looker
Microsoft Power BI
Microsoft Teams
QuestionPro
Re:amaze
Reddit
Salesforce
SurveyMonkey
Tableau
Trello
Tripadvisor
X (Twitter)
Yelp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Predictronics

Date Founded

2012

Company Location

United States

Company Website

predictronics.com

Company Facts

Organization Name

Alterna CX

Date Founded

2016

Company Location

United States

Company Website

alternacx.com

Categories and Features

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

NPS

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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