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What is Prefme?

A comprehensive platform is crafted to elevate the digital journey of guests at every stage, from pre-arrival to post-departure. It streamlines processes by removing wait times through features like contactless Pre Check-in and Express Checkout, alongside enabling access to guest rooms via Mobile Key. This innovative tool facilitates seamless communication between guests and hotel staff, allowing for quick responses to inquiries and requests. Guests can share their specific Eat & Stay preferences in advance, ensuring personalized in-room amenities and meal selections. Moreover, it keeps visitors updated on cleaning protocols and highlights various services, such as spa treatments and dining choices. The platform allows guests to explore a wide array of hotel offerings, including restaurants, in-room dining, and recreational activities, all bookable from their smartphones. Additionally, it provides the capability for scheduling services like spa sessions, golf, or yoga, opening doors for upselling and cross-selling opportunities. Guests are empowered to scan QR codes on food labels and menu items, aiding them in identifying ingredients and avoiding allergens. Finally, through the Prefme Partner listing, the hotel can effectively present different room styles, dining configurations, available amenities, and hygiene practices, ensuring that guests remain well-informed and thoroughly satisfied throughout their stay. This holistic approach not only enhances guest satisfaction but also maximizes operational efficiency for hotel staff.

What is Genuyn?

Engage your visitors in a compelling way that mirrors the allure of a captivating film, by incorporating a chatbot and a Messenger web widget on your hotel’s website to foster interaction with potential guests. By recognizing who visits your site, you can create a seamless line of communication that persists even after they leave the page, turning inquiries into bookings and freeing up your staff while simultaneously increasing Direct Bookings. As soon as a guest books a room, gather insights about them, regardless of how they made the reservation, and assess their preferences and interests to build a relationship before their stay; for instance, you might send a wine tour offer to an enthusiast or complimentary gallery tickets to an art lover. Connect with your guests in real-time through popular social messaging platforms like Facebook Messenger, WhatsApp, and SMS, allowing you to promptly address their questions, resolve issues, and enhance their experience with personalized touches. It’s noteworthy that 13% of chat interactions lead to Direct Bookings, underscoring the power of tailored communication, and by fostering this relationship, you can encourage repeat visits and cultivate lasting loyalty among your guests. Ultimately, these strategies not only elevate guest satisfaction but also contribute significantly to the overall reputation and success of your hotel.

Media

Media

Integrations Supported

Google Business Messages

Integrations Supported

Google Business Messages

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Prefme

Company Location

India

Company Website

prefme.com/partners/

Company Facts

Organization Name

Genuyn

Date Founded

2017

Company Location

United Kingdom

Company Website

genuyn.com

Categories and Features

Categories and Features

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