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What is Press'nXPress?

Press’nXPress is an innovative platform focused on experience management that assists businesses in providing exceptional customer service by tracking satisfaction levels in real-time. This cloud-based solution empowers organizations to gather feedback from customers throughout their intricate journeys, touching upon various environments such as physical locations, digital platforms, social media, and voice interactions. By strategically asking pertinent questions during key service moments—whether it’s on a website, during checkout, with a cashier, at an exit, in a cafeteria, in a lobby, at the gym, after a transaction, or following a call—companies can gain valuable insights. The platform supports a variety of feedback collection methods, including kiosks, websites, SMS, email, QR codes, IVR, mobile apps, and online business reviews. Press’nXPress features a sophisticated AI and machine learning engine that operates autonomously to analyze customer journeys and identify gaps in the overall experience. Users can leverage an intuitive CX Insights Dashboard to access actionable insights across all touchpoints in real-time, enabling them to enhance the customer experience effectively. Furthermore, this comprehensive approach ensures that businesses remain attuned to their customers' evolving needs and preferences.

What is InsightSofa?

For more than 11 years, a solution from the Czech Republic has been improving customer satisfaction for international corporations through its effective collection, analysis, and management of customer experiences. This comprehensive tool is fully compliant with GDPR and adheres to the ISO27001 standard, making it a trustworthy option for managing customer experiences professionally. It features automated online surveys that promote smooth communication, and kiosks located on-site enable feedback collection from customers who may not have direct interaction with the company. By employing this method, businesses can quickly and effectively gauge customer feelings about their services. Insights are typically available within a two-week timeframe, allowing companies to address issues with dissatisfied clients promptly and mitigate the risk of losing them to competitors. The system is also crafted to ensure that each unhappy customer is given the necessary attention, which helps to build a stronger relationship between businesses and their customers. In essence, this cutting-edge solution equips companies to consistently enhance their products and services by leveraging real-time feedback, fostering a culture of continuous improvement and responsiveness. Furthermore, as organizations adapt to this innovative approach, they can expect to see a marked increase in overall customer loyalty and retention.

Media

Media

Integrations Supported

Qualtrics XM Platform
Zapier

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$89 per user per month
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Press'nXPress

Date Founded

2018

Company Location

Canada

Company Website

pressnxpress.com

Company Facts

Organization Name

ROUCEK Group

Date Founded

2013

Company Location

Czech Republic

Company Website

www.insightsofa.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Library
Site Intercept Survey

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

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