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What is Privatemode AI?

Privatemode provides an AI service akin to ChatGPT, notably emphasizing user data confidentiality. Employing advanced confidential computing methods, Privatemode guarantees that your data remains encrypted from the moment it leaves your device and continues to be protected throughout the AI processing phases, ensuring that your private information is secured at all times. Its standout features comprise: Total encryption: With the help of confidential computing, your data is perpetually encrypted, regardless of whether it is being transmitted, stored, or processed in memory. Thorough attestation: The Privatemode app and proxy verify the service's integrity through cryptographic certificates from hardware, thus reinforcing trust. Strong zero-trust architecture: The structure of Privatemode is meticulously designed to thwart any unauthorized data access, even from Edgeless Systems. EU-based hosting: The infrastructure of Privatemode resides in top-tier data centers within the European Union, with aspirations to expand to more locations soon. This unwavering dedication to privacy and security not only distinguishes Privatemode in the realm of AI services but also assures users that their information is in safe hands. Ultimately, it fosters a reliable environment for those who prioritize data protection.

What is HelpDesk?

HelpDesk is designed to enhance your customer service experience. It streamlines the management of customer inquiries, allowing you to keep all your tickets organized within a user-friendly system. By providing approachable customer support, you can foster greater brand loyalty among your clientele. Strengthening customer relationships is made easier when you send tailored and relevant messages. The tools offered by HelpDesk can significantly reduce time spent on support tasks. Its built-in functionalities enable you to address tickets promptly and improve your response times. You can also collaborate effectively with your teammates, as HelpDesk provides a platform for internal communication. Gaining deeper insights into customer preferences is possible through feedback analysis, where customers can rate your service. The HelpDesk application is accessible on both desktop and mobile devices, ensuring you can assist customers from anywhere. For those interested, you can enjoy a complimentary 14-day trial of HelpDesk to explore its features and benefits. This trial period gives you ample opportunity to assess how HelpDesk can revolutionize your customer service capabilities.

Media

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Media

Integrations Supported

Forethought
GitHub
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
LiveChat
Macky
OnlineCourseHost.com
Salesforce
Salesforce Service Cloud
Syncly
Truehost
Zapier

Integrations Supported

Forethought
GitHub
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
LiveChat
Macky
OnlineCourseHost.com
Salesforce
Salesforce Service Cloud
Syncly
Truehost
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

€5/1M tokens
Free Trial Offered?
Free Version

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Privatemode

Company Location

Germany

Company Website

www.privatemode.ai/

Company Facts

Organization Name

HelpDesk.com

Company Location

Poland

Company Website

www.helpdesk.com

Categories and Features

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

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