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What is ProBusinessTools?

Many companies in your industry have learned to establish and sustain a competitive edge by refining their operational processes and improving customer satisfaction. Technicians in the field can conveniently access their schedules, oversee their calendars, and update order statuses with ease. They are also equipped to collect customer signatures directly on work orders or invoices, which simplifies the documentation process. The central corporate database is automatically updated whenever they are within the service area. Features like one-click dialing and the option to attach photos taken with the device's camera to orders greatly enhance efficiency. Managing billing for thousands of customers has never been more straightforward. Are you seeking a recurring billing solution that allows you to create automated billing plans aligned with your service offerings? With our cutting-edge software, converting a finalized sales order into an automated workflow is simple, ensuring that your operations run smoothly and accurately. This not only saves valuable time but also significantly improves the customer experience, making it an essential element of your business toolkit. By integrating this solution, you can elevate your service delivery while maintaining a strong competitive position in the market.

What is Hydra OMS?

Hydra OMS is a dynamic open-source platform crafted for the proficient management of service and job orders, alongside business workflows. With the support of a powerful BPM engine, Hydra OMS takes charge of all operational activities, effectively eliminating problems like lost, overdue, or incorrect orders. Users are granted the ability to modify any business process on-the-fly, ensuring that changes are applied instantly to all upcoming orders. The platform includes an intuitive visual editor that complies with the ISO-standardized BPMN 2.0, facilitating the customized design of business procedures. Furthermore, you can set up SLA escalation notifications, create workflow branches, and establish conditions to enhance efficiency, all while integrating seamlessly with other software through an API. A highlight of Hydra is its adaptable Process Execution Wizard, which alleviates the burden on employees who previously had to memorize intricate process diagrams. They can easily initiate the wizard, input necessary information (supplemented by context-specific suggestions), and click 'Next' to continue. Not only is the Execution Wizard integrated with our Hydra billing system, but it also offers a standalone web application, primarily aimed at augmenting your existing software with robust BPM functionalities, thereby enhancing both efficiency and user experience in your workflows. This forward-thinking approach not only optimizes processes but also allows teams to concentrate on their primary duties without being overwhelmed by procedural intricacies, ultimately fostering a more productive work environment. In this way, Hydra OMS represents a significant advancement in operational management solutions.

Media

Media

Integrations Supported

Hydra Billing
QuickBooks Online

Integrations Supported

Hydra Billing
QuickBooks Online

API Availability

Has API

API Availability

Has API

Pricing Information

$40 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Prosite Business Solutions

Date Founded

1998

Company Location

United States

Company Website

www.probusinesstools.com

Company Facts

Organization Name

Latera

Date Founded

2007

Company Website

hydra-oms.com/

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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