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What is ProCTI?

Connect your Skype for Business (formerly known as Lync) or TAPI-compatible PBX with Dynamics CRM/Dynamics 365 and Dynamics NAV to effectively log information on all incoming and outgoing calls. You have the flexibility to choose what information is visible for each call in ProCTI. With a simple click, you can access vital details such as contact information, service cases, email addresses, and current contracts! You are also able to create leads, contacts, tasks, notes, emails, and activities related to the caller. Moreover, you can initiate or redirect calls, manage your upcoming appointments, and search for leads, contacts, and companies, all within the ProCTI platform. The intuitive management system allows different levels of access to your data based on user roles, ensuring security and efficiency. The standard ProCTI version is designed to work with multiple Microsoft Dynamics iterations, Uniconta, and Computer Telephony Integration (CTI). Capitalize on the extensive features offered, which include displaying contact details, company names, notes, activities, service cases, email addresses, credit limits, and active contracts, among others. This integration significantly boosts productivity and optimizes communication processes within your organization, ultimately fostering a more connected workplace. Embrace the possibilities that come with such a robust integration to enhance your team's performance.

What is Fiorano Hybrid Integration Platform (HIP)?

Create a robust and adaptable message-driven enterprise backplane that promotes distributed and parallel data flows among various endpoints to guarantee dynamic scalability and extensibility. The Fiorano Hybrid Integration Platform (HIP) equips integration specialists and application developers within organizations to rapidly establish a lightweight yet powerful IT infrastructure backbone, facilitating asynchronous information exchange across the broader enterprise. By integrating multiple systems—whether cloud-based or on-premises—Fiorano HIP blends the flexibility of cloud solutions with the security of local architectures and the computational power of diverse executions. This integration allows organizations to quickly adapt to changing market conditions by adopting a scalable and dynamic framework. Additionally, it improves information flow and streamlines processes, resulting in increased efficiency and productivity levels. By utilizing real-time data availability, departments can make decisions more swiftly, allowing businesses to effectively respond to the shifting demands of their clients, thereby promoting a more agile and responsive enterprise. Ultimately, Fiorano HIP not only enhances operational capabilities but also strategically positions organizations for future growth and innovation, paving the way for continued success in an evolving landscape. Embracing this platform ensures that organizations are well-equipped to tackle the complexities of modern business challenges.

Media

Media

Integrations Supported

Microsoft Dynamics 365

Integrations Supported

Microsoft Dynamics 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Provaria

Company Location

Austria

Company Website

www.proaddon.com/en/addons/procti/

Company Facts

Organization Name

Fiorano Software

Date Founded

1995

Company Location

United States

Company Website

www.fiorano.com/products/fiorano_hybrid_integration

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Categories and Features

Enterprise Service Bus (ESB)

Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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