Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • eMaint CMMS Reviews & Ratings
    870 Ratings
    Company Website
  • The Asset Guardian EAM (TAG) Reviews & Ratings
    22 Ratings
    Company Website
  • TRACTIAN Reviews & Ratings
    138 Ratings
    Company Website
  • Setyl Reviews & Ratings
    48 Ratings
    Company Website
  • ManageEngine ServiceDesk Plus Reviews & Ratings
    1,947 Ratings
    Company Website
  • Securden Endpoint Privilege Manager Reviews & Ratings
    7 Ratings
    Company Website
  • SafetyCulture Reviews & Ratings
    607 Ratings
    Company Website
  • Atera Reviews & Ratings
    2,047 Ratings
    Company Website
  • Gym Assistant Reviews & Ratings
    240 Ratings
    Company Website
  • Condo Control Reviews & Ratings
    516 Ratings
    Company Website

What is ProFM Helpdesk?

For individuals in search of an intuitive solution for reporting breakdowns and managing maintenance specifically designed for facility upkeep or operational services, the ProFM Helpdesk system stands out as the perfect option. This innovative software enables you to provide your clients or dispatch center with a contemporary, web-based breakdown reporting service completely free of charge and without the need for any IT development. You can effectively monitor and manage issues through an organized database, facilitate communication between clients and maintenance teams, and improve your service offerings, giving you a competitive advantage—all without requiring any specialized technical skills. The registration process is straightforward and consists of merely three steps, allowing you to start using the ProFM HelpDesk system by visiting our website and selecting "registration." Furthermore, by choosing the monthly ProFM Helpdesk Premium package, you gain access to a range of additional valuable services at competitive rates, which can significantly enhance your maintenance management experience. This combination of simplicity and functionality ensures that you can focus on delivering excellent service without being bogged down by complicated processes.

What is Alcea HelpDesk?

Alcea HelpDesk equips organizations with a distinct edge by enabling quicker response times, enhancing productivity, and ensuring that reported concerns are effectively managed. This comprehensive platform for tracking and reporting streamlines the process, allowing teams to react swiftly while boosting overall efficiency and confirming that issues are systematically addressed. Moreover, the workflow rules and ranking features of Alcea HelpDesk can identify and prioritize requests and concerns, ensuring that critical tasks receive prompt attention. Managers gain access to essential data that aids in resource management and productivity evaluation. The system is highly customizable, allowing organizations to tailor its appearance and gather necessary information effortlessly. Communication with users is seamlessly handled through the platform, ensuring that all parties involved—including assignees and submitters—stay updated with timely email notifications. Additionally, managers and decision-makers can oversee the progress of issues and projects through detailed reports generated by the system, which operates in real time and is entirely web-based. This facilitates a more efficient and transparent workflow across the organization.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$147 per month
Free Trial Offered?
Free Version

Pricing Information

$20.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

vintoCON

Date Founded

2005

Company Location

United States

Company Website

helpdesk.vintocon.com/en/default.aspx

Company Facts

Organization Name

Alcea Tracking Solutions

Date Founded

1997

Company Location

Canada

Company Website

alceatech.com/helpdesk/

Categories and Features

Building Maintenance

Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Popular Alternatives

Popular Alternatives

Alcea IssueTrack Reviews & Ratings

Alcea IssueTrack

Alcea Tracking Solutions
Total Support HelpDesk Reviews & Ratings

Total Support HelpDesk

Resource Dynamics
Alcea ProjectTrack Reviews & Ratings

Alcea ProjectTrack

Alcea Tracking Solutions
HelpDesk Reviews & Ratings

HelpDesk

HelpDesk.com
Alcea BugTrack Reviews & Ratings

Alcea BugTrack

Alcea Tracking Solutions by Alcea Technologies Inc.