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What is ProFM Helpdesk?

For individuals in search of an intuitive solution for reporting breakdowns and managing maintenance specifically designed for facility upkeep or operational services, the ProFM Helpdesk system stands out as the perfect option. This innovative software enables you to provide your clients or dispatch center with a contemporary, web-based breakdown reporting service completely free of charge and without the need for any IT development. You can effectively monitor and manage issues through an organized database, facilitate communication between clients and maintenance teams, and improve your service offerings, giving you a competitive advantage—all without requiring any specialized technical skills. The registration process is straightforward and consists of merely three steps, allowing you to start using the ProFM HelpDesk system by visiting our website and selecting "registration." Furthermore, by choosing the monthly ProFM Helpdesk Premium package, you gain access to a range of additional valuable services at competitive rates, which can significantly enhance your maintenance management experience. This combination of simplicity and functionality ensures that you can focus on delivering excellent service without being bogged down by complicated processes.

What is Impak?

Boost the effectiveness of your tenant service requests with IMPAK’s acclaimed online Tenant Portal. This platform allows for seamless management of all communications between tenants and your property management team, fostering a fluid exchange of information. Utilize IMPAK to effectively coordinate with all relevant stakeholders, facilitating prompt and accurate service delivery to residents. Encourage your staff to identify issues within the properties and include images in IMPAK work orders for a clearer visualization of concerns. With the IMPAK app available on their mobile devices, property managers and technicians can work together efficiently to address a variety of challenges proactively. IMPAK also endorses strong preventive maintenance strategies that cater to various property types and situations. Its eco-friendly, flexible, and user-centric design helps streamline operations by fully automating processes that enable your team to create customized schedules, thereby enhancing labor utilization. You can effectively manage tenant requests, preventive maintenance, and inspection work orders to uphold superior service standards. The extensive features of IMPAK not only ensure that your property management operations function smoothly and efficiently but also improve the overall experience for both staff and tenants, resulting in satisfaction on all fronts. The platform’s ability to adapt to your specific needs makes it an invaluable asset for any property management team.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$147 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

vintoCON

Date Founded

2005

Company Location

United States

Company Website

helpdesk.vintocon.com/en/default.aspx

Company Facts

Organization Name

Impak Solutions

Date Founded

2000

Company Location

United States

Company Website

www.impaksolutions.com

Categories and Features

Building Maintenance

Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management

Categories and Features

Building Maintenance

Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

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