Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • eMaint CMMS Reviews & Ratings
    870 Ratings
    Company Website
  • The Asset Guardian EAM (TAG) Reviews & Ratings
    22 Ratings
    Company Website
  • TRACTIAN Reviews & Ratings
    138 Ratings
    Company Website
  • Setyl Reviews & Ratings
    48 Ratings
    Company Website
  • ManageEngine ServiceDesk Plus Reviews & Ratings
    1,947 Ratings
    Company Website
  • Securden Endpoint Privilege Manager Reviews & Ratings
    7 Ratings
    Company Website
  • SafetyCulture Reviews & Ratings
    607 Ratings
    Company Website
  • Atera Reviews & Ratings
    2,047 Ratings
    Company Website
  • Gym Assistant Reviews & Ratings
    240 Ratings
    Company Website
  • Condo Control Reviews & Ratings
    516 Ratings
    Company Website

What is ProFM Helpdesk?

For individuals in search of an intuitive solution for reporting breakdowns and managing maintenance specifically designed for facility upkeep or operational services, the ProFM Helpdesk system stands out as the perfect option. This innovative software enables you to provide your clients or dispatch center with a contemporary, web-based breakdown reporting service completely free of charge and without the need for any IT development. You can effectively monitor and manage issues through an organized database, facilitate communication between clients and maintenance teams, and improve your service offerings, giving you a competitive advantage—all without requiring any specialized technical skills. The registration process is straightforward and consists of merely three steps, allowing you to start using the ProFM HelpDesk system by visiting our website and selecting "registration." Furthermore, by choosing the monthly ProFM Helpdesk Premium package, you gain access to a range of additional valuable services at competitive rates, which can significantly enhance your maintenance management experience. This combination of simplicity and functionality ensures that you can focus on delivering excellent service without being bogged down by complicated processes.

What is Plumsail HelpDesk?

One of the standout features of SharePoint is its seamless integration with third-party applications. Plumsail HelpDesk is designed to operate within the SharePoint and Office 365 ecosystems, leveraging the full capabilities of these platforms. To assist you in determining if HelpDesk fits your needs, here are some key points to consider. If you're worried about staying up to date, rest assured that we will provide the latest updates as soon as Office 365 and SharePoint versions 2013/2016 are released. For enterprise clients, HelpDesk offers unlimited access alongside more cost-effective options for small to medium businesses. Additionally, the web-widget feature allows for linking to external sites, ensuring customers can submit tickets directly without leaving your website. Customization is a significant advantage, as you can tailor the appearance and functionality of your HelpDesk by adjusting triggers, ticket views, templates, forms, and statuses to suit your preferences. This level of personalization ensures that your HelpDesk can meet the unique needs of your organization effectively.

Media

Media

Integrations Supported

Microsoft 365

Integrations Supported

Microsoft 365

API Availability

Has API

API Availability

Has API

Pricing Information

$147 per month
Free Trial Offered?
Free Version

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

vintoCON

Date Founded

2005

Company Location

United States

Company Website

helpdesk.vintocon.com/en/default.aspx

Company Facts

Organization Name

Plumsail

Date Founded

2011

Company Location

US

Company Website

plumsail.com/sharepoint-helpdesk/

Categories and Features

Building Maintenance

Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Popular Alternatives

Popular Alternatives

SP IT Helpdesk Reviews & Ratings

SP IT Helpdesk

SP Marketplace
Ignatiuz HelpDesk Reviews & Ratings

Ignatiuz HelpDesk

Ignatiuz Software
Total Support HelpDesk Reviews & Ratings

Total Support HelpDesk

Resource Dynamics
HelpDesk Reviews & Ratings

HelpDesk

HelpDesk.com