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What is ProForma?

ProForma is a user-friendly tool for creating forms and checklists specifically designed for Jira, which empowers teams to tailor their data collection methods within Jira issues. This tool allows for the creation of forms that meet unique business needs and integrates flawlessly with Jira Service Management, Jira Core, and Jira Software, removing the requirement for creating custom fields. Furthermore, ProForma supports Cloud, Server, and Data Center environments, making it versatile for various setups. By enabling the design of dynamic forms, it simplifies the collection of essential information without the complications of intricate custom field configurations, thereby improving both administrative efficiency and accuracy. The forms are equipped with built-in validation, which takes care of the heavy lifting to ensure comprehensive data gathering. Automation features facilitate easy integration of forms into issues, the management of issue transitions, and even the option to restrict transitions if needed. The presence of dynamic fields significantly enhances the user experience, making ProForma an essential tool for Jira Service Management. Utilizing forms that incorporate dynamic fields and validation not only improves the quality of incoming requests but also contributes to a more streamlined workflow overall, ultimately leading to more effective team collaboration and project management.

What is Chat for Jira Service Management?

Connect with your clients and address their inquiries promptly by implementing a live chat feature. Seamlessly integrate the live chat capabilities with support requests and issues tracked in Jira. You can communicate directly with your clients through tickets in Jira Service Management. By incorporating a chat widget on your customer portal or website, real-time interactions with customers become simple, allowing you to convert these conversations into Service Management requests and comments with ease. Customer messages are documented as comments in the Service Management requests, providing a clear record of the dialogue. Clients can view your public comments as part of the chat, promoting a cohesive connection between discussions and the issues at hand. Stay informed with live updates on the Service Management request queues, which reflect any issues arising from chat exchanges. Support agents have the flexibility to manage their online status, ensuring that customers are aware of their availability for chatting. Furthermore, monitor request queues and team availability using our Jira chat tool, enhancing effective communication and support for your customers. This feature not only bolsters the customer experience but also optimizes the efficiency of support operations, leading to increased satisfaction and productivity. Overall, integrating these tools allows for a more responsive and organized approach to client interactions.

Media

Media

Integrations Supported

Jira Service Management
Jira
RadiantOne
Slack

Integrations Supported

Jira Service Management
Jira
RadiantOne
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ThinkTilt

Date Founded

2016

Company Location

Australia

Company Website

www.thinktilt.com

Company Facts

Organization Name

Appfire

Date Founded

2005

Company Location

United States

Company Website

appfire.com/products/chat-for-jira-service-management

Categories and Features

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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