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What is ProHance?

ProHance stands as a state-of-the-art platform for global operations management, utilized by leading Fortune companies to harness the full potential of their workforce. This innovative tool aids organizations in enhancing efficiency and maximizing employee utilization by delivering comprehensive insights into individual and team performance. Featuring more than 100 customizable reports, ProHance's modular SaaS-based framework allows businesses to effectively track contributions of time and effort. Clients who implement ProHance have reported impressive productivity increases ranging from 15% to 30% within just three months of adoption. With a user base exceeding 400,000 across 25 countries, ProHance is rapidly establishing itself as an essential resource for organizations striving to cultivate a connected, visible, engaged, and optimized workforce while adapting to the demands of modern business environments. The platform's continued growth and success reflect its critical role in transforming how companies manage their human capital.

What is Globitel Performance Management System (PMP)?

Globitel’s Performance Management Platform enhances the real-time assessment and monitoring of customer engagement center effectiveness. By integrating and processing information from multiple platforms via a single interface, this solution simplifies data handling. It also allows agents to monitor their performance metrics while overseeing their incentive plans and evaluations, which leads to lower operational costs and improved service efficiency. Valuable insights into agent performance are gathered from all interconnected call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Furthermore, the platform features a versatile KPI builder that enables call center managers to implement a variety of functionalities according to their specific requirements, thus supporting informed decision-making and enhanced performance strategies. This innovative system ultimately not only cultivates a more efficient environment for agents but also strengthens management's capability to drive productivity and success within the center. Through continuous improvement and adaptability, the platform aims to keep pace with the evolving demands of customer engagement.

Media

Media

Integrations Supported

Asana
Jira Service Management
Oracle APEX
SAP Access Control
Salesforce
ServiceNow
Tableau

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Module-Based Pricing
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
Windows
Mac
Linux

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ProHance India Private Limited

Date Founded

2009

Company Location

India

Company Website

www.prohance.net

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com

Categories and Features

Attendance Tracking

Absence Management
Employee Scheduling
Employee Time Clock
Overtime Tracking
Reporting/Analytics
Self Service Portal
Time Tracking
Timesheets
Vacation / Leave Tracking

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Quantitative Analysis
Scorecarding
Strategic Planning

Business Process Management

Alerts / Notifications
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Visual Workflow Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Recognition
Goal Management
Performance Management

Employee Monitoring

Activity Monitoring
Keystroke Recording
Productivity Analysis
Screen Activity Recording
Time & Attendance
Time Tracking

Finance

Not specified

Operations Management

Not specified

Productivity

Collaboration
Project Management
Task Management

Remote Work

Collaboration
Employee Monitoring
Task Management
Time Zone Tracking

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Time Clock

Hourly Employee Tracking
Reporting/Analytics
Vacation / Leave Tracking
Workstation Tracking

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Timesheet Management

Workflow Management

Access Controls/Permissions
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Graphical Workflow Editor
Mobile Access
Task Management
Third Party Integrations
Workflow Configuration

Workforce Management

Budgeting & Forecasting
Performance Appraisal
Scheduling
Time & Attendance

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

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