Ratings and Reviews 15 Ratings
Ratings and Reviews 0 Ratings
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What is ProProfs Knowledge Base?
The ProProfs Knowledge Base is an effective tool for knowledge management that simplifies the creation of searchable online FAQs, thereby improving customer service and reducing the number of support tickets. This platform consolidates access to a diverse range of files, documents, and instructional content, making them accessible across multiple devices and platforms. Organizations can efficiently share vital information to adequately train their sales teams, customer service representatives, and support staff. In addition, it serves as an essential resource for onboarding new hires, helping them to understand company policies and procedures. By significantly increasing productivity, the ProProfs Knowledge Base allows both employees and customers to quickly find the information they need, regardless of when or where they are. This software also reduces the burden of repetitively answering common inquiries, enhancing communication and operational efficiency throughout the organization. Ultimately, it improves overall effectiveness by ensuring that essential knowledge is easily accessible when required, providing a seamless experience for all users. Moreover, the platform's user-friendly interface contributes to a more engaged workforce, fostering a culture of continuous learning and information sharing.
What is Cortona3D RapidAuthor?
Comprehensive product documentation is vital for the success of any organization, affecting not only customers but also suppliers, distributors, and employees. One key factor in developing effective documentation for complex machinery is the incorporation of integrated 3D visuals. These three-dimensional representations significantly improve maintenance procedures, customer support interactions, operational workflows, and training experiences by simplifying the understanding of intricate ideas. On the other hand, traditional documentation methods frequently disappoint, being prone to errors, incurring high costs, and requiring excessive time to produce. Cortona3D RapidAuthor emerges as a strong and cost-effective authoring suite, enabling companies to create a diverse assortment of support materials such as interactive Parts Catalogs, Maintenance Manuals, Training Materials, and Work Instructions. The capabilities of this suite allow organizations to utilize their existing CAD data or other 3D resources to develop engaging 3D visualizations that enhance the quality of support documentation while significantly reducing the time and effort involved. By integrating such innovative tools into their workflows, organizations not only improve the standard of their documentation but also greatly boost customer satisfaction levels. Ultimately, this investment in quality documentation can lead to better overall performance and a competitive advantage in the market.
Integrations Supported
Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
Salesforce Essentials
SnapEngage
Tidio
Wufoo
Integrations Supported
Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
Salesforce Essentials
SnapEngage
Tidio
Wufoo
API Availability
Has API
API Availability
Has API
Pricing Information
$6 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ProProfs
Date Founded
2006
Company Location
United States
Company Website
www.proprofs.com
Company Facts
Organization Name
Cortona3D
Company Location
Ireland
Company Website
www.cortona3d.com/en/rapidauthor
Categories and Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Categories and Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control