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What is ProTrack?

Increase productivity and output in manufacturing, assembly, packaging, and kitting activities by 10 to 30 percent by implementing real-time analytics and performance management systems. Utilize immediate insights into performance for accurate labor planning, monitoring progress, and taking decisive actions, while also offering coaching that encourages daily performance improvements and continuous development. Improve driver efficiency with tools that help set realistic delivery expectations and track performance, ensuring the lowest possible cost per delivery. Optimize your delivery fleet along with the necessary visibility to tackle important performance questions. ProTrack enables floor managers to oversee their entire operations in real-time from a unified interface, simplifying management tasks. This groundbreaking solution removes the need for sifting through multiple screens and reports, leading to greater time and resource efficiency. Additionally, it fosters a more integrated workflow that can swiftly adjust to the ever-evolving demands and challenges present in the manufacturing sector, ultimately enhancing overall operational resilience.

What is Assembled?

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Media

Media

Integrations Supported

Integrations Supported

EvaluAgent
Five9
Fivetran
Google Calendar
Google Drive
Guru
Helpjuice
HiBob
Intercom
Klaus
Kustomer
Level AI
Observe.AI
Regal
Salesforce Agentforce Service
Slack
Talkdesk
TheLoops
Zoom

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Talk to sales to learn more
Pricing can vary wildly depending on the size of your customer support team and the products you choose. Schedule time to talk to a member of our team so we can give you a better idea of what to expect.

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

TZA

Date Founded

1984

Company Location

United States

Company Website

www.tzaconsulting.com

Company Facts

Organization Name

Assembled

Date Founded

2018

Company Location

United States

Company Website

www.assembled.com

Categories and Features

Workforce Management

Labor Projection
Performance Appraisal
Scheduling
Skills Tracking
Variable Workforce

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Agents for HR

Not specified

AI Assistants

Not specified

AI Copilots

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Employee Scheduling

Automated Scheduling
Calendar Management
Group Scheduling
Mobile Access
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Tracking
Vacation / Leave Tracking

Vendor Management

Transaction History
Vendor Performance Rating

Workforce Management

Labor Projection
Scheduling
Time & Attendance

Workforce Optimization (WFO)

Performance Management
Real-time Guidance
Reporting
Workforce Management

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