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What is Probook?

Probook is a cutting-edge dispatch solution driven by artificial intelligence, designed to enhance technician performance, improve dispatcher efficiency, and elevate customer service in the home services industry. By analyzing past sales data, the platform effectively matches technicians with the most suitable jobs, leading to increased sales and heightened customer satisfaction. It offers two levels of automation: the copilot mode, which aids dispatchers with real-time recommendations while ensuring their active involvement, and the autopilot mode, which automatically adjusts the dispatch board in real time, allowing a single dispatcher to manage over 20 technicians efficiently. Furthermore, Probook is equipped with tools such as proactive delay alerts, rescheduling suggestions, and an interactive revenue heatmap that identifies top sales achievers. Typically, users experience a 12% rise in sales and a 19% improvement in flip rates, all while maintaining a technician-to-dispatcher ratio of 20:1, showcasing the platform's profound effect on operational effectiveness and profitability. This innovative approach not only optimizes the dispatch workflow but also enables businesses to concentrate on expansion and enhance their overall service quality, setting the stage for sustained success in a competitive landscape.

What is Access?

Boost the productivity and efficiency of producers in the concrete, aggregate, block, or concrete products industry. Optimize the management of your fleet's resources through intuitive and accurate sales order management, scheduling, and truck monitoring systems. Gain immediate access to crucial dispatch information from anywhere in the field, ensuring that you are always informed. Effortlessly convert leads into loyal clients by generating quotes, managing various projects, assessing win/loss data, and keeping track of your sales pipeline. Streamline your financial processes with tailored invoicing and ticket auditing for easier account management and enhanced profitability. With the right information available at your fingertips, you can make well-informed decisions every day. Leverage advanced "Cloud" technology for a seamless, wireless, and paperless approach to document creation and distribution. Keep your customers updated on the status of their loads in real-time, reinforcing transparency and reliability in your services. This all-encompassing strategy not only promotes improved communication but also fortifies customer relationships, ultimately leading to increased loyalty and satisfaction. By integrating these tools, producers can focus on growth and innovation while maintaining exceptional service quality.

Media

Media

Integrations Supported

IntelliShift
NEXTAR
ServiceTitan

Integrations Supported

IntelliShift
NEXTAR
ServiceTitan

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Probook

Date Founded

2022

Company Location

United States

Company Website

www.probook.ai/

Company Facts

Organization Name

Jonel Engineering

Company Location

United States

Company Website

www.jonel.com

Categories and Features

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Categories and Features

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

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