Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • P3Source Reviews & Ratings
    16 Ratings
    Company Website
  • Odoo Reviews & Ratings
    1,660 Ratings
    Company Website
  • Titan Reviews & Ratings
    376 Ratings
    Company Website
  • Wrike Reviews & Ratings
    7,555 Ratings
  • ActiveBatch Workload Automation Reviews & Ratings
    373 Ratings
    Company Website
  • Connecteam Reviews & Ratings
    9,897 Ratings
    Company Website
  • Mortgage Automator Reviews & Ratings
    192 Ratings
    Company Website
  • HR Partner Reviews & Ratings
    201 Ratings
    Company Website
  • Pylon Reviews & Ratings
    33 Ratings
    Company Website
  • Square 9 Reviews & Ratings
    411 Ratings
    Company Website

What is ProcessMate?

ProcessMate is a cloud-based platform that streamlines the monitoring of quotations and ordering workflows. It includes a dedicated sales interface for employees and a customizable Customer Portal, which empowers clients to request quotes, place orders, and submit service inquiries. The portal can be tailored to reflect your organization's branding, ensuring a cohesive identity. With ProcessMate, managing processes and tasks becomes more efficient, as it allows for the organization of related documents and enhances team collaboration. The software adeptly manages both urgent and planned tasks, ensuring nothing falls through the cracks. In addition to tracking activities, it provides user notifications, generates management reports, and aids in the optimization of business operations. The platform further improves customer interaction by enabling clients to submit purchase and service requests, monitor the progress of their submissions, and automatically trigger internal workflows upon request submission. As a result, this creates a more engaged and interactive dynamic between businesses and their customers, ultimately leading to improved satisfaction and loyalty. Furthermore, ProcessMate's comprehensive features make it an invaluable tool for organizations seeking to enhance their operational efficiency.

What is HarePoint HelpDesk for SharePoint?

A remarkable helpdesk solution specifically designed for your SharePoint environment greatly improves the quality of your IT support services while fostering both effectiveness and transparency. Users have the ability to submit their requests through a web form or email, which are then converted into a unified ticket list. HelpDesk operators are promptly alerted about new requests or user replies, effectively mitigating the risk of violating service level agreements (SLAs). The system meticulously monitors response times and facilitates escalation or alerts for any approaching deadlines, guaranteeing timely assistance. Comprehensive reports can be generated to evaluate the quality of support services and track essential performance metrics. Moreover, if a request remains unaddressed beyond the set timeframe, it is automatically escalated to ensure it receives the necessary attention. Clients can verify the completion of resolutions, minimizing the chances of missed requests through an extensive array of automatic notifications and escalation features. Additionally, the system proactively reduces the number of incoming requests by showcasing relevant articles from the integrated knowledge base before a request is made, thereby enhancing user self-service opportunities. This method not only simplifies the support process but also empowers users to resolve issues on their own, ultimately leading to a more efficient helpdesk operation and improved user satisfaction. By integrating these features, the helpdesk system fosters a more proactive and user-centric approach to IT support.

Media

Media

Integrations Supported

Microsoft SharePoint

Integrations Supported

Microsoft SharePoint

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

$1,299 per server
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ProcessMate

Date Founded

2013

Company Location

United Kingdom

Company Website

processmate.net

Company Facts

Organization Name

HarePoint

Date Founded

2003

Company Location

Canada

Company Website

www.harepoint.com/Products/HarePointHelpDesk/Default.aspx

Categories and Features

Quoting

Automated Quoting
Catalog Management
Client Portal
Contact Management
Customer Accounts
Customizable Branding
Discount Management
Forms Creation
Pricing Management
Product Configurator
Proposal Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Popular Alternatives

Popular Alternatives

ServicePRO Reviews & Ratings

ServicePRO

Help Desk Technology International
TrackerPal Reviews & Ratings

TrackerPal

Girnar NewTel Solutions
Total Support HelpDesk Reviews & Ratings

Total Support HelpDesk

Resource Dynamics