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Ratings and Reviews 0 Ratings
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What is Prodigal?
Prodigal stands at the forefront of Consumer Finance Intelligence, introducing a groundbreaking category of AI software that extracts valuable insights from the interactions between agents and their customers or patients. Collection agencies, lenders, and healthcare organizations depend on Prodigal to enhance profitability, improve customer satisfaction, and ensure compliance by refining their operations and quality control processes. Approximately 20% of U.S. borrowers have interacted with Prodigal through over 200 million engagements.
Based in Mountain View, California, Prodigal's international team is dedicated to creating the intelligence framework that underpins Consumer Finance. With support from industry specialists, technological innovators, and leading investors like Accel, Menlo Ventures, and Y-Combinator, Prodigal is well-positioned to emerge as a prominent player in the vertical SaaS market.
Elevate your omnichannel collection efforts with ProAgent, an AI-driven language agent crafted specifically for the consumer finance sector, guaranteeing that interactions remain consistent, compliant, and of high quality at all times while adapting to evolving customer needs.
What is NeoSound?
NeoSound Intelligence is a pioneering AI firm focused on turning emotions into practical insights, with the objective of improving the quality of interactions between businesses and their clients. We aim to enhance every type of communication that takes place between consumers and organizations. By providing state-of-the-art AI-driven speech analytics tools, we support call centers in refining their customer engagement strategies. Our mission is to empower businesses to transform phone conversations into greater revenue streams. Our technology is designed to automatically listen to customer calls, which helps optimize the communication process. NeoSound's tools deliver valuable, actionable insights from phone dialogues, thereby improving the overall quality of customer interactions. Beyond basic speech-to-text functionality, our sophisticated algorithms perform thorough analyses of acoustic properties and intonation variations. This capability allows our systems to grasp not just the spoken words but also the subtleties in their delivery. As a result, our solutions are precisely tailored to align with the unique needs of each company. NeoSound fuses advanced speech-to-text semantic analytics with detailed acoustic intonation analysis, offering a comprehensive method for understanding customer communication. With our distinctive services, we aspire to revolutionize the realm of customer engagement and drive meaningful connections that foster loyalty and trust.
Integrations Supported
Amazon Web Services (AWS)
Google Cloud Platform
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Prodigal Technologies
Date Founded
2018
Company Location
United States
Company Website
www.prodigaltech.com
Company Facts
Organization Name
NeoSound Intelligence
Date Founded
2018
Company Location
Netherlands
Company Website
www.neosound.eu/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Categories and Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition