Voci Reviews

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

An API driven by Google's AI capabilities enables precise transformation of spoken language into written text. This technology enhances your content with accurate captions, improves the user experience through voice-activated features, and provides valuable analysis of customer interactions that can lead to better service. Utilizing cutting-edge algorithms from Google's deep learning neural networks, this automatic speech recognition (ASR) system stands out as one of the most sophisticated available. The Speech-to-Text service supports a variety of applications, allowing for the creation, management, and customization of tailored resources. You have the flexibility to implement speech recognition solutions wherever needed, whether in the cloud via the API or on-premises with Speech-to-Text O-Prem. Additionally, it offers the ability to customize the recognition process to accommodate industry-specific jargon or uncommon vocabulary. The system also automates the conversion of spoken figures into addresses, years, and currencies. With an intuitive user interface, experimenting with your speech audio becomes a seamless process, opening up new possibilities for innovation and efficiency. This robust tool invites users to explore its capabilities and integrate them into their projects with ease.

Leading the industry, Speechmatics offers exceptional Speech-to-Text and Voice AI solutions tailored for enterprises seeking top-tier accuracy, security, and versatility. Our robust enterprise-grade APIs enable both real-time and batch transcription with remarkable precision, accommodating a wide array of languages, dialects, and accents. Leveraging advanced Foundational Speech Technology, Speechmatics is designed to support essential voice applications across various sectors, including media, contact centers, finance, and healthcare. Businesses benefit from the flexibility of on-premises, cloud, and hybrid deployment options, allowing them to maintain complete control over their data security while gaining valuable voice insights. Recognized and trusted by global industry leaders, Speechmatics stands out as the preferred provider for premier transcription and voice intelligence solutions. 🔹 Unmatched Accuracy – Exceptional transcription capabilities for diverse languages and accents 🔹 Flexible Deployment – Options for cloud, on-premises, and hybrid environments 🔹 Enterprise-Grade Security – Ensuring comprehensive data management 🔹 Real-Time & Batch Processing – Scalable solutions for varied transcription needs Elevate your Speech-to-Text and Voice AI capabilities with Speechmatics today, and experience the difference that cutting-edge technology can make!