Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • SurveySparrow Reviews & Ratings
    3,089 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    869 Ratings
    Company Website
  • Titan Reviews & Ratings
    378 Ratings
    Company Website
  • Jotform Reviews & Ratings
    9,009 Ratings
    Company Website
  • SurveyLegend Reviews & Ratings
    1,881 Ratings
    Company Website
  • INTOO Reviews & Ratings
    244 Ratings
    Company Website
  • Fathom Reviews & Ratings
    7,880 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • Forethought Reviews & Ratings
    166 Ratings
    Company Website
  • ServoDesk Reviews & Ratings
    25 Ratings
    Company Website

What is Prodsight?

Customer feedback can be evaluated across various platforms, including support tickets and customer reviews. By consolidating feedback from multiple sources such as reviews, surveys, and support tickets into a single repository, organizations can gain deeper insights. Each feedback entry undergoes automatic sentiment and thematic analysis based on a predetermined taxonomy. This allows for real-time understanding of customer problems and requests, facilitating significant enhancements in customer experience. All feedback can be centralized using your preferred tools, ensuring ease of access. The system not only analyzes customer input, reviews, and support interactions automatically, but it also utilizes Prodsight to sift through conversations, pinpointing critical topics that require attention. The AI identifies themes such as cancellations, technical difficulties, and pricing concerns. Additionally, users have the option to create custom topics that focus on particular aspects and features of their service. For a thorough analysis, you can delve into sub-topics to uncover the underlying causes of issues, ultimately leading to more informed decision-making. This comprehensive approach empowers businesses to respond proactively to customer needs and improve their overall service delivery.

What is Informizely?

Conduct surveys with your customers through your website, web applications, and email communications to uncover their underlying motivations. Informizely provides a speedy way to gather crucial insights that reveal why customers engage with your brand. This understanding can enhance your website, products, and services, ultimately boosting your conversion rates. By deepening your knowledge of your customers, you can gain insights into their motivations and overall experiences. Such powerful information will empower you to design and refine products and websites that resonate with customers, leading to increased sales and optimized conversion funnels. Moreover, fostering brand loyalty and enhancing customer retention becomes more achievable. You can strategically display targeted pop-up and slide-in surveys at optimal moments on your site. Additionally, you can integrate inline surveys that appear as users scroll through your content. For deeper insights, utilize full-page questionnaires accessible via a public link. Furthermore, embedding NPS, CES, and rating questions in your emails and web apps can provide a comprehensive understanding of customer satisfaction. These diverse methods of feedback collection will ultimately strengthen your connection with your audience.

Media

Media

Integrations Supported

Stackreaction
AskNicely
Delighted
Formsite
Freshdesk
G2
Google Business Profile
Google Sheets
Intercom
Pendo
Retently
SatisMeter
Slack
SurveyMonkey
Tripadvisor
TrustRadius
Trustpilot
Yelp
Zapier

Integrations Supported

Stackreaction
KonnectzIT

API Availability

Has API

API Availability

Pricing Information

$100 per month
Free Trial Offered?

Pricing Information

$59 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Product Insight

Date Founded

2017

Company Location

United Kingdom

Company Website

prodsight.com

Company Facts

Organization Name

Informizely

Date Founded

2014

Company Location

Netherlands

Company Website

www.informizely.com

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Customer Feedback

Not specified

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Text Analysis

Customer Feedback

Not specified

Survey

Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Popular Alternatives

Popular Alternatives

Qualaroo Reviews & Ratings

Qualaroo

ProProfs
SurveyOL Reviews & Ratings

SurveyOL

SurveyOL.com