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What is Productroad?

Productroad empowers businesses to improve their offerings by fostering active engagement with customer insights. The platform encourages users to share feedback and vote on ideas proposed by others, establishing a collaborative atmosphere. By utilizing this input, product teams can craft a strategic roadmap that aligns with customer priorities, which can easily be disseminated to both team members and clients. Furthermore, a changelog feature keeps customers informed on the progress of their feedback through timely notifications. As feedback is prioritized and statuses are assigned, the roadmap dynamically evolves, providing users with a clear view of ongoing work. Any modifications to the product roadmap are implemented immediately, ensuring that users remain updated on new features and enhancements as they occur. Through the changelog, we maintain transparent communication with our customers regarding changes within Productroad. Additionally, our platform integrates user feedback management and feature voting into existing workflows, promoting efficiency. Users also benefit from real-time notifications about new feedback via Slack, which bolsters communication and responsiveness. This holistic approach not only streamlines the product development process but also cultivates a deeper relationship between companies and their customers, ultimately leading to improved satisfaction and loyalty. In essence, Productroad serves as a vital tool for businesses aiming to align their offerings more closely with customer needs and expectations.

What is Anecdote?

Detect software bugs and user experience issues in your reviews while receiving instant Slack notifications for pertinent feedback topics, and leverage natural language processing to evaluate insights from over 65 customer feedback sources. You can quickly identify bugs that customers have pointed out in their feedback. Anecdote continuously tracks all channels of customer feedback, including App Store reviews and support requests, diligently searching for any mentions of bugs. Our cutting-edge natural language processing technology guarantees the most accurate grouping of customer insights while ensuring secure on-premises processing to safeguard sensitive customer data. Enable real-time alerts for critical feedback insights and anecdotes that will be delivered straight to your Slack channels or team email accounts. You can easily set your preferred frequency and keywords for these notifications. Our comprehensive search feature sifts through all customer feedback, spanning both support interactions and reviews, to help you find exactly what you're looking for. This tool proves invaluable for carrying out product research and confirming your assumptions, which helps you maintain an accurate pulse on customer sentiment. Regular updates ensure your team remains informed and well-prepared to tackle any emerging issues swiftly, thereby enhancing overall customer satisfaction.

Media

Media

Integrations Supported

Intercom
Slack
Google Analytics
Zapier

Integrations Supported

Intercom
Slack
Amazon S3
App Store
Elasticsearch
Facebook
Freshdesk
G2
Looker
Medallia
Microsoft Excel
Qualaroo
Reddit
Salesforce
Tripadvisor
Trustpilot
Typeform
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per month
Pricing starts at $9 per month and goes up to $99 per month for the Pro version.
Free Version
Free Trial Offered?

Pricing Information

$499 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Productroad

Date Founded

2020

Company Location

United States

Company Website

productroad.com

Company Facts

Organization Name

Anecdote

Company Website

www.anecdoteai.com

Categories and Features

Customer Feedback

Not specified

Product Roadmap

Not specified

Categories and Features

Customer Feedback

Not specified

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