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What is Program Performance Manager?

PPM is a dedicated software solution designed for managing program performance, specifically aimed at aiding government entities in crafting strategic frameworks, distributing budgets, mitigating risks, and effectively demonstrating the outcomes of their programs. The data collected through PPM can be rapidly transformed into reports and sophisticated analyses, facilitating quick responses to business inquiries. Although your team may work diligently, dependence on spreadsheets, emails, and Word® documents often results in significant inefficiencies in gathering information, generating reports, and tracking performance metrics. Unlike conventional performance management systems, PPM is specifically customized for government initiatives and complies with GPRA reporting regulations. This comprehensive platform amalgamates strategic planning, risk assessment, budget management, performance measurement, and data analytics, thus optimizing workflows and boosting overall productivity. By adopting PPM, government agencies not only enhance their operational efficiency but also gain deeper insights into the results of their programs, ultimately leading to more informed decision-making. Furthermore, this software fosters a culture of accountability and transparency within agencies, ensuring that all stakeholders are aligned and informed regarding program progress.

What is Globitel Performance Management System (PMP)?

Globitel’s Performance Management Platform enhances the real-time assessment and monitoring of customer engagement center effectiveness. By integrating and processing information from multiple platforms via a single interface, this solution simplifies data handling. It also allows agents to monitor their performance metrics while overseeing their incentive plans and evaluations, which leads to lower operational costs and improved service efficiency. Valuable insights into agent performance are gathered from all interconnected call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Furthermore, the platform features a versatile KPI builder that enables call center managers to implement a variety of functionalities according to their specific requirements, thus supporting informed decision-making and enhanced performance strategies. This innovative system ultimately not only cultivates a more efficient environment for agents but also strengthens management's capability to drive productivity and success within the center. Through continuous improvement and adaptability, the platform aims to keep pace with the evolving demands of customer engagement.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Plexus Scientific

Date Founded

1985

Company Location

United States

Company Website

www.plexsci.com/program-performance-manager

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

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