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What is Propel Your MSP?

Introducing a powerful MSP IT Roadmap application tailored specifically for vCIOs, which facilitates the rapid and efficient development of detailed 5-Year IT Roadmap plans for clients by utilizing real-time updates on warranties, purchase dates, and end-of-life statuses. This innovative tool improves project planning, makes agreement alterations easier, and simplifies asset replacement while ensuring that warranties are meticulously monitored. Users can generate quarterly reports for QBRs in a fraction of the usual time, enabling proactive budgeting for clients with accurate forecasts concerning cloud services, hardware, software, and various IT solutions. Moreover, the app offers customizable reports, budgets, and summaries, which can be personalized with unique branding elements such as colors and logos to enhance professionalism. To enrich the user experience, the application features comprehensive assistance options that make navigation straightforward and provide ongoing support, thus equipping vCIOs to offer outstanding service to their clients. With these functionalities, the app not only streamlines IT asset management but also empowers clients to make well-informed decisions regarding their IT investments, ultimately driving greater operational efficiency and success. This comprehensive approach ensures that all aspects of IT planning and management are covered, fostering enhanced collaboration between vCIOs and their clients.

What is ConnectWise PSA?

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

Media

Media

Integrations Supported

ConnectWise Automate

Integrations Supported

ConnectWise Automate
Acceptto Zero Trust Identity (CIAM)
CSP Control Center
Campaign Monitor
ConnectBooster
Dropsuite
FAT FINGER
Field Effect
HubSpot Marketing Hub
Hudu
InteGreat Web Services
Josys
LogMeIn Rescue
Neo Agent
Nimble
N‑able Passportal
Pulseway
ScalePad Backup Radar
ScalePad Lifecycle Manager
Stackreaction

API Availability

API Availability

Pricing Information

$79 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Propel Your MSP

Date Founded

2018

Company Location

Canada

Company Website

www.propelyourmsp.com

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

www.connectwise.com/platform/business-management/psa

Categories and Features

MSP

Dashboard

Categories and Features

AI PSA

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

IT Management

Capacity Monitoring
Event Logs
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Configuration Management
Contract/License Management
Dashboard
Problem Management
Project Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Document Management
Project Management
Quote Management
Resource Management
Time & Expense Tracking

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