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What is PwC SMART?

PwC's Systematic Monitoring and Review Technology (SMART) significantly improves the efficiency and effectiveness of assessing the quality of both inpatient and outpatient coding processes while creating a robust framework for quality assurance and compliance evaluations. Supported by PwC Health Information Advisory, SMART strengthens your approach to monitoring coding accuracy and enhancing overall data quality. The inpatient module of SMART includes more than 1,000 predefined business rules aimed at identifying possible coding mistakes and opportunities for improving documentation, with flexibility to customize rules according to specific organizational needs. Its extensive reporting and data analysis features facilitate the evaluation of staff performance and highlight areas that require educational focus, such as Coding, Clinical Documentation Improvement (CDI), Quality, and Providers. Moreover, the outpatient module enhances claim accuracy and brings attention to issues concerning charge capture and the optimization of workflow processes. By addressing the risks associated with inaccurate coding, the system also promotes better regulatory compliance, ultimately leading to advantages for the entire healthcare organization. Furthermore, the combination of these modules effectively simplifies the coding review process, thereby ensuring elevated standards of care and improved operational efficiency, which can significantly impact the overall success of healthcare delivery. In this way, organizations can not only enhance their coding practices but also contribute to a higher quality of patient care.

What is Daisee?

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Media

Media

Integrations Supported

Integrations Supported

Cisco Finesse
Genesys Cloud CX
MiCloud Connect
MiContact Center Business
Microsoft Dynamics 365
NiCE CXone Mpower
Oracle CPQ
Tableau
Twilio Flex
Vonage Business
Vonage Communications APIs (Nexmo)
Vonage Contact Center
Zendesk
Zendesk Talk
Zoho CRM
Zoom
Zoom Rooms
contactSPACE

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$89/month
This is an all you can eat monthly charge.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

PwC

Date Founded

1998

Company Location

United Kingdom

Company Website

www.pwc.com/us/en/products/smart.html

Company Facts

Organization Name

daisee

Date Founded

2017

Company Location

Australia

Company Website

www.daisee.com

Categories and Features

Claims Processing

Not specified

Categories and Features

AI Call Center

Not specified

AI Insurance

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics

Claims Processing

Compliance Management
Customer Management

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management

Customer Communications Management

Multi-Channel Communications

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management

Insurance Claims Management

Fraud management
Reporting

Natural Language Processing

Part-of-Speech Tagging

Patient Engagement

Appointment Scheduling

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics

Telemedicine

HIPAA Compliant

Transcription

AI / Machine Learning
Natural Language Processing (NLP)

Workforce Management

Performance Appraisal

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