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What is Pylons?

The Pylons web framework is designed for the easy and effective development of web applications and websites. These applications can range greatly in complexity, from a basic Python module to a comprehensive directory structure that caters to more complex web needs. Pylons offers project templates that enable developers to rapidly launch a new web application or create a personalized setup from scratch according to their unique specifications. This framework streamlines the development of web applications in Python with a focus on a minimalist, component-oriented approach that facilitates scalability. It builds upon developers' existing Python expertise, encouraging an adaptable application design that maximizes speed and efficiency. Notably, the framework features an impressively compact per-request call stack that guarantees outstanding performance, relying on well-established, trustworthy Python libraries. While the Pylons 1.0 series is deemed stable and suitable for production use, it is presently in maintenance mode. Consequently, the Pylons Project has redirected its efforts toward the Pyramid web framework for future development, and users currently on Pylons 1.0 are strongly urged to contemplate migrating to Pyramid for their future projects, which delivers even greater capabilities and ongoing support. This migration can greatly improve the overall development experience, unlocking access to an array of new features that are continually refined and updated. Ultimately, embracing Pyramid will not only enhance functionality but also align developers with the latest advancements in web application technology.

What is Pylon?

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

Media

Media

Integrations Supported

New Relic
Python

Integrations Supported

Asana
Attio
GitHub
Google Cloud BigQuery
HubSpot CRM
HubSpot Service Hub
Jira
Linear
Microsoft Teams
Opsgenie
PagerDuty
Parahelp
Pipedrive
Salesforce
Slack
Snowflake
Versori
incident.io

API Availability

API Availability

Has API

Pricing Information

Free
Free Version

Pricing Information

$59 per month per seat
Depending on your needs we have a plan for you!
Free Trial Offered?

Supported Platforms

Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub

Company Facts

Organization Name

Python Software Foundation

Company Location

United States

Company Website

pypi.org/project/Pylons/

Company Facts

Organization Name

Pylon

Company Location

United States

Company Website

usepylon.com

Categories and Features

Component Libraries

Not specified

Categories and Features

AI Customer Service

Not specified

AI Knowledge Base

Not specified

Chatbot

Human Takeover
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics

Conversational AI

For Developers
On-Screen Chats

Customer Communications Management

Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Personalization

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Customizable Branding
Third Party Integration
Transfers / Routing

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