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What is Q-assign?

Q-assign is a comprehensive tool integrated within Salesforce that automates the distribution of leads and cases, thus enhancing the workflow for both sales and service teams. This solution enables companies to manage records—such as leads, cases, accounts, and custom objects—by applying customizable rules that take into account various factors like territory, skills, priority, and availability. With the capability to support various distribution methods, including round robin, load balancing, and rule-based assignments, Q-assign guarantees that tasks are allocated fairly and efficiently. It operates in real time, allowing for immediate record assignments as they are created or altered, which helps to reduce response times and prevents potential leads from going cold. In addition, Q-assign features tools for tracking the effectiveness of assignments, managing queues, and balancing team workloads, especially when some members are unavailable, which ultimately boosts overall productivity and responsiveness. Moreover, this solution equips organizations to adjust their assignment strategies in alignment with changing business needs and team dynamics, ensuring continuous improvement and efficiency. As a result, Q-assign not only streamlines operations but also fosters a more agile and responsive team environment.

What is Ortoo?

Ortoo provides powerful workforce automation tools that seamlessly integrate with Salesforce, transforming Sales and Service teams around the world into high-achieving entities. Utilizing these tools enables organizations to improve their workflow efficiency, increase conversion rates, elevate sales revenue, and enhance customer satisfaction while also cutting operational expenses. You can explore these advantages by starting with a free trial. Ortoo equips rapidly growing Salesforce businesses to develop outstanding teams; its streamlined automation solutions simplify the processes of creating, updating, and distributing work items such as leads and cases, leading to remarkable gains in productivity and effectiveness. Effortlessly create and modify leads or opportunities straight from incoming emails, and manage email interactions smoothly within Salesforce. This improved Email to Case feature facilitates automatic case creation and updates, in addition to enabling the generation of custom cases or support requests through personalized objects, which significantly boosts operational efficiency. By adopting Ortoo's solutions, companies can also foster better collaboration among team members, ultimately contributing to a more cohesive working environment.

Media

Media

Integrations Supported

Salesforce
Ortoo

Integrations Supported

Salesforce
Q-assign

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Ortoo

Date Founded

2010

Company Location

United Kingdom

Company Website

ortooapps.com/q-assign/

Company Facts

Organization Name

Ortoo

Company Location

United States

Company Website

ortooapps.com

Categories and Features

Categories and Features

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