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What is Q-nomy Retail Task Management?

Q-nomy’s Retail Task Management software acts as a unified platform aimed at increasing the efficiency of roaming agents on the sales floor by assigning tasks that stem from customer interactions. Moreover, it utilizes these customer-driven events to enhance and tailor the content shown on in-store media channels, such as digital displays and printed advertisements, which ultimately elevates the customer experience and customizes marketing approaches. This solution not only significantly increases the productivity of roaming agents but also aids in recognizing high-value customers within the retail space. By directing agents towards potential high-value prospects and amplifying their effectiveness at the point of sale, it fosters sales growth. Additionally, the system harmonizes operations across multiple information systems through task management tools that refine workflows, uphold business standards, and guarantee that any outstanding issues are appropriately addressed. Overall, this holistic strategy not only streamlines operational processes but also raises the level of customer service excellence in retail settings, making it a vital asset for businesses aiming to thrive in a competitive market. Furthermore, the software provides valuable insights into customer behavior, allowing retailers to make data-driven decisions that enhance both product offerings and service quality.

What is Mercaux?

Elevate customer interactions in both brick-and-mortar stores and online platforms, enhance staff productivity, generate higher revenue, and uncover insightful data from in-store activities with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture allows for personalized store transformations that align with your unique vision, enables smooth collaboration with preferred systems, and facilitates swift implementation of changes. Deliver a fast, seamless, and flexible checkout process that surpasses the capabilities of traditional monolithic POS systems. Our extensive platform includes features such as Assisted Selling, Clienteling, Remote Selling via WhatsApp, and the development of a Universal Basket. Furthermore, we provide In-store Self-Service Solutions equipped with Basket Transfer and Checkout functionalities, as well as opportunities for Remote 1-to-1 Conversations with Store Associates. You can monitor customer behavior from their first touchpoint, through the shopping basket creation, to the completion of their purchase, all while observing Sales Associate performance and product interest trends. This comprehensive strategy guarantees a streamlined and engaging retail experience that benefits both customers and employees, ultimately fostering loyalty and satisfaction. By leveraging these innovative solutions, businesses can position themselves to adapt swiftly to changing market demands.

Media

Media

Integrations Supported

JRNI
SAP Analytics Cloud
Salesforce

Integrations Supported

JRNI
SAP Analytics Cloud
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Q-nomy

Date Founded

2002

Company Location

United States

Company Website

www.qnomy.com

Company Facts

Organization Name

Mercaux

Date Founded

2013

Company Location

United Kingdom

Company Website

mercaux.com

Categories and Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Categories and Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

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