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What is QAD Digital Commerce?

Promote and sell your products through an online platform while efficiently overseeing customer relationships, inventory levels, shipping details, pricing estimates, and billing documents. Revolutionize your business operations with a robust and adaptable e-commerce and marketing automation system designed for both B2B and B2C markets, ensuring growth and streamlined processes. Embrace the future of digital commerce to enhance customer experiences and optimize your business strategies.

What is Charles?

We assist brands in leading the way in conversational commerce by seamlessly merging chat applications, shopping systems, and bots into a cohesive and user-friendly design. Meet charles: the ultimate conversational commerce suite specifically crafted for consumer brands eager to foster connections and engage with their clientele. This platform features a stunning and intuitive user interface that effectively links commerce backends with messaging APIs. You can incorporate your product catalog and checkout processes within interactive chat journeys. Additionally, you can gather opt-ins, build subscriber lists, and keep your customers informed about new campaigns, product launches, restocks, and shipment tracking updates. Our approach transforms website visitors into significant conversations, ultimately leading to improved conversion rates and reduced return rates. We believe that chat serves dual purposes: enhancing customer retention while also driving acquisition. Your top clients can enjoy the benefits of a personal concierge experience at scale, eliminating the necessity for logins. By integrating with the daily habits of your customers, you can meet them where they are. It's worth noting that messenger apps have now surpassed social networks in popularity by 20%, indicating a significant shift in consumer communication preferences. This evolution presents a unique opportunity for brands to engage effectively and meaningfully.

Media

Media

Integrations Supported

JD Edwards EnterpriseOne
Paccurate
QuickBooks Online
Sage Accounting
T-HUB

Integrations Supported

Dialogflow
Facebook Messenger
Google Business Profile
Shopify
Spryker
WhatsApp
WooCommerce
iMessage

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Share some details about your situation for conversational commerce. We will reach out to you and follow-up on your individual case. 100% personalized. 👼

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

QAD

Date Founded

1979

Company Location

United States

Company Website

www.qad.com/solutions/qad-digital-commerce

Company Facts

Organization Name

Charles

Date Founded

2019

Company Location

Germany

Company Website

www.hello-charles.com

Categories and Features

eCommerce

CRM
Catalog Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Chatbot

Call to Action
Human Takeover
Payment Integration
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Code-free Development
Multi-Languages
Omni-Channel
Pre-configured Bot

Conversational Marketing

Audience Segmentation
Chatbot
Human Handover
Mobile Messaging
Multi-Channel Communication
Product Recommendations

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Social Media Integration

Social Selling

Content Management
Lead Engagement
Performance Metrics
Pre-Approved Content Library
Single Sign On

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

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