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What is QAD Digital Commerce?
Promote and sell your products through an online platform while efficiently overseeing customer relationships, inventory levels, shipping details, pricing estimates, and billing documents. Revolutionize your business operations with a robust and adaptable e-commerce and marketing automation system designed for both B2B and B2C markets, ensuring growth and streamlined processes. Embrace the future of digital commerce to enhance customer experiences and optimize your business strategies.
What is Charles?
We assist brands in leading the way in conversational commerce by seamlessly merging chat applications, shopping systems, and bots into a cohesive and user-friendly design. Meet charles: the ultimate conversational commerce suite specifically crafted for consumer brands eager to foster connections and engage with their clientele. This platform features a stunning and intuitive user interface that effectively links commerce backends with messaging APIs. You can incorporate your product catalog and checkout processes within interactive chat journeys. Additionally, you can gather opt-ins, build subscriber lists, and keep your customers informed about new campaigns, product launches, restocks, and shipment tracking updates. Our approach transforms website visitors into significant conversations, ultimately leading to improved conversion rates and reduced return rates. We believe that chat serves dual purposes: enhancing customer retention while also driving acquisition. Your top clients can enjoy the benefits of a personal concierge experience at scale, eliminating the necessity for logins. By integrating with the daily habits of your customers, you can meet them where they are. It's worth noting that messenger apps have now surpassed social networks in popularity by 20%, indicating a significant shift in consumer communication preferences. This evolution presents a unique opportunity for brands to engage effectively and meaningfully.
Integrations Supported
Dialogflow
Facebook Messenger
Google Business Profile
JD Edwards EnterpriseOne
Paccurate
QuickBooks Online
Sage Accounting
Shopify
Spryker
T-HUB
Integrations Supported
Dialogflow
Facebook Messenger
Google Business Profile
JD Edwards EnterpriseOne
Paccurate
QuickBooks Online
Sage Accounting
Shopify
Spryker
T-HUB
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Share some details about your situation for conversational commerce. We will reach out to you and follow-up on your individual case. 100% personalized. 👼
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
QAD
Date Founded
1979
Company Location
United States
Company Website
www.qad.com/solutions/qad-digital-commerce
Company Facts
Organization Name
Charles
Date Founded
2019
Company Location
Germany
Company Website
www.hello-charles.com
Categories and Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Social Selling
Automated Publishing
Compliance Management
Content Discovery
Content Management
Employee Advocacy
Gamification
Lead Engagement
Performance Metrics
Pre-Approved Content Library
Single Sign On
Social Media Monitoring
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics