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What is QAlert Citizen Request Management?

QScend Technologies, Inc. distinguishes itself as a leading provider of web-based software tailored for local and county governments, efficiently handling citizen requests. Our cutting-edge citizen request management solution has enabled a multitude of government agencies and call centers throughout the nation to improve service delivery, enhance operational efficiency, and boost performance metrics. This achievement has solidified our reputation as the preferred provider of CRM/311 software across the United States, underscoring our dedication to advancing municipal services and promoting community engagement. Furthermore, our software is designed to not only meet present needs but also to be flexible enough to adjust to the changing requirements of local governance, ensuring that it remains relevant and effective over time. Ultimately, our goal is to empower local governments to better serve their communities in a rapidly evolving landscape.

What is CodeTrack?

This advanced system is designed for professionals in search of high-quality software that combines flexibility, advanced features, and extensive functionality into one cohesive solution. An increasing number of satisfied users highlights our commitment to delivering outstanding service and superior quality. CodeTrack™ allows investigators to effectively manage and protect data, efficiently assign cases, and perform audits on active investigations. Users have the ability to set up profiles to track contacts, evidence, specific offenses, images, general locations, and customized fields. The case manager facilitates the monitoring of individual incidents, enables the assignment of cases to officers, organizes follow-up schedules, and establishes activity levels for each case. You can create an unlimited array of Notes, Contacts, Linked Files, and Violations associated with cases or accounts. Moreover, we have introduced a streamlined version of CodeTrack™ that is ideally suited for use in the field. Like our other mobile solutions, CodeTrack™ Mobile is built on the .Net Compact Framework 2.0 and Microsoft®’s SQL Server Compact Edition, allowing us to provide exceptional capabilities in a compact form. With its array of features, CodeTrack™ stands out as an essential resource for contemporary investigators, ensuring that they have the tools necessary to succeed in their demanding roles. As the landscape of investigative work continues to evolve, our software remains adaptable, meeting the challenges faced by professionals today.

Media

Media

Integrations Supported

Microsoft Outlook
SQL Server

Integrations Supported

Microsoft Outlook
SQL Server

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

QScend Technologies

Date Founded

1998

Company Location

United States

Company Website

www.qscend.com

Company Facts

Organization Name

Progressive Solutions

Company Website

www.progressivesolutions.com/products/CodeTrack/

Categories and Features

Code Enforcement

Case Management
Code Maintenance
Document Management
Fee Maintenance
GIS
Inspection Management
Letter Generation
Photo Management
Planning & Zoning
Violation History
Weed Abatement Control

Municipal

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Categories and Features

Code Enforcement

Case Management
Code Maintenance
Document Management
Fee Maintenance
GIS
Inspection Management
Letter Generation
Photo Management
Planning & Zoning
Violation History
Weed Abatement Control

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