Top QAlert Citizen Request Management Alternatives

GovWell serves as a comprehensive tool for municipal and county governments of all sizes, aiming to improve operational efficiency, modernize services for citizens, and enhance transparency within the community. Users can conveniently annotate documents and make updates to their projects directly in their web browsers, thus eliminating the need to switch applications. Ensuring that existing workflows remain intact is a priority, and GovWell can be tailored to accommodate nearly any governmental process. By streamlining repetitive tasks, it allows users to reclaim essential time throughout their day. The platform supports the automation of numerous functions, reduces dependence on paper documentation, and offers accessibility from any device, making tasks such as obtaining permits and licenses, scheduling inspections, and monitoring statuses remarkably simple. Community members will surely appreciate the intuitive designs provided by GovWell. Each component of the platform seamlessly integrates with others, enabling users to begin with a single feature and expand their use as necessary. This method not only accelerates turnaround times but also helps to eliminate redundant paperwork, thereby fostering community growth more effectively. Additionally, the solution simplifies the development process while enhancing staff workflows, ensuring that both case management and inspection tracking contribute to a safe, appealing environment for residents. Ultimately, GovWell equips local governments with the tools needed to operate with greater efficiency and responsiveness, paving the way for improved civic engagement and satisfaction. By adopting such a versatile platform, local administrations can better meet the evolving needs of their constituents.

TEKConnectGov provides customized software solutions for municipalities, aimed at improving the operational efficiency of city services, which in turn positively impacts local communities. With a diverse selection of modular components, cities can select features that align with their individual requirements. Residents can easily apply for, monitor, and pay for permits using a convenient online platform. Additionally, the software facilitates the handling of notifications and property-related grievances, thereby strengthening the bond between local governments and their citizens. This system highlights the significance of citizen participation as an essential resource for urban development. By adopting robust asset management strategies, municipalities can minimize downtime and cut repair costs significantly. Moreover, city staff members can manage time entries from any location, offering operational flexibility. The online facility reservation system enhances the utilization of city resources, while the complaint management feature allows for effective tracking of nuisance issues connected to particular properties or persons. Our experienced team is dedicated to optimizing workflows, minimizing paperwork, and empowering local officials. In addition, the public-facing portal seamlessly integrates with the existing city website, designed for ease of use, ensuring that applications are simple and accessible. This all-encompassing strategy not only boosts operational efficacy but also cultivates community engagement and transparency, making it easier for residents to connect with their local government. Ultimately, TEKConnectGov is committed to transforming municipal operations for the betterment of all.

Viva Civic delivers an all-encompassing online platform for managing permits and licenses, supporting users from the moment they submit their applications until the permits are officially issued. The platform also incorporates features such as online payment systems and mobile inspection tools. By adopting a fully paperless approach, organizations can eliminate the need for face-to-face interactions, enabling their teams to work seamlessly from remote locations. Renowned as the top software solution for permitting, licensing, inspections, and land management, Viva Civic ensures users have complete online access to vital services. Customers benefit from around-the-clock availability for permits, plan evaluations, approvals, inspections, and service requests, as well as the ease of making payments online. Teams are kept updated on their assignments and obligations through comprehensive dashboards, automated email alerts, and chronological activity logs. With Viva, sharing information becomes simple and accessible for all participants. This efficient methodology not only boosts productivity but also greatly enhances the overall experience for customers, allowing for quicker responses and improved satisfaction. Ultimately, Viva Civic is transforming the landscape of municipal services by making processes more transparent and user-friendly.

The Accela Civic Platform acts as a strong backbone for our range of Civic Applications and additional solutions aimed at helping governments improve citizen services while meeting the needs of growing communities. It integrates shared technologies and functionalities within a Software as a Service (SaaS) structure, addressing the varied demands of government agencies, from expansive state entities to smaller local departments. This platform provides agencies with the critical resources required to support business operations for citizens, simplify the permit application workflow, and manage inspections effectively. Moreover, it is designed to be flexible and scalable, allowing for continuous innovation without the necessity of significant new technology expenditures. The platform enables the automation of both simple and complex tasks that span multiple departments and diverse process elements. In addition, our sophisticated workflow engine adeptly assigns responsibilities to users, oversees service level agreements, directs approvals and procedural steps, and guarantees that all activities are carried out seamlessly and punctually. Ultimately, this all-encompassing solution not only boosts agency efficiency but also significantly enhances the overall experience for citizens, fostering a more engaged and responsive community. With its comprehensive capabilities, the platform positions agencies to adapt to future challenges and opportunities effectively.

ClearGov aims to foster a community of contemporary, transparent, and data-informed governments. The company provides a comprehensive range of cloud-based, ready-to-use solutions designed to assist local municipalities in enhancing transparency, optimizing budgeting processes, and involving residents more effectively. With its acclaimed platform, ClearGov is now utilized by numerous municipalities across 26 different states, showcasing its widespread impact. This commitment to modern governance is helping reshape the way local governments operate and interact with their constituents.

Government Simplified - Designed for citizens, employees, and elected representatives, GOGov serves millions daily across over 200 local government entities. The platform features tools for managing Citizen Requests, sending Citizen Notifications, and facilitating Online Permitting processes. For further details, check out GOGovApps.com. Additionally, GOGov aims to enhance civic engagement and streamline communication between the government and its constituents.

TaxLink™ is an advanced municipal revenue management platform developed by Point, specifically tailored for the comprehensive administration of commitments such as real estate, personal property, motor vehicles, boats, and district obligations. This innovative solution is equipped with a full suite of functionalities that cater to the demands for efficiency, accuracy, and security that tax collection offices require. Integrated within the Web-based DocumentLink™ suite, TaxLink™ empowers users with secure, instant access to a wide range of features and benefits. The application enables powerful searches based on various criteria, including owner name, location, license plate, and parcel number, enhancing user experience. Additionally, it supports extensive municipal reporting and the generation of essential documents such as bills and notices in PDF format. With the incorporation of barcode technology, the remittance process is streamlined, allowing funds to be applied to accounts with a single keystroke. It also provides batch posting confirmation and total calculations, ensuring flawless integration with any existing accounting system. Our expertise in municipal governance enables us to develop products that offer the essential flexibility to meet specific needs. As a result, TaxLink™ is not only versatile but also an indispensable tool for various users engaged in municipal revenue management, contributing to more effective governance and streamlined financial operations.

MuniLogic CE is specifically crafted to assist small to medium-sized local governments in revolutionizing their operations, asset management, and service delivery for greater effectiveness, efficiency, and cost-effectiveness. With its adaptable modular framework, MuniLogic CE allows local governments to customize their digital solutions based on their unique requirements and financial considerations, ensuring they can optimize resources and enhance service quality. This versatility makes it an invaluable tool for local authorities seeking to improve their administrative processes and community engagement.

The Novo ShareNet Operations Management System is a versatile cloud-based software accessible via web and mobile platforms that facilitates the optimization of various operational processes. The ShareNet suite consists of robust applications that integrate to deliver solutions for Asset Management, Work Order Management, Municipal Management, Customer Support, and additional functionalities. With ShareNet's platform, users can efficiently track, share, and generate reports! The apps not only enhance Customer Support and IT Help Desk capabilities but also unify to address needs in Asset Management, Maintenance Management, Knowledge Management, and more. Each application within the ShareNet suite is designed to help users monitor any data they need, allowing for the attachment of relevant documents or images to their records. To accelerate the learning curve, Video Tutorials and User Manuals are provided for each app. The consistent design of the user interface across different applications simplifies the transition from one app to another. Our comprehensive municipal software enhances the visibility of completed work and ensures continuous support for citizens around the clock, while also keeping the public well-informed about essential services. In addition, this system plays a crucial role in fostering community engagement and improving overall operational efficiency.

MazikCity operates as an all-encompassing platform for community development, enabling processes such as permitting, business licensing, code enforcement, and maintenance management. With seamless integration into Microsoft Dynamics 365, it offers a comprehensive perspective on urban operations. By automating and refining multiple workflows, this platform significantly boosts the efficiency of municipal management. As advancements in technology quicken and societal changes unfold, cities encounter new challenges that require innovative approaches. Local government officials are on the lookout for creative strategies to maximize public expenditure, protect sensitive information, and enhance service delivery while promoting stronger connections with their constituents. This transition towards contemporary solutions is vital for meeting the evolving demands of urban communities, ensuring that they remain responsive and resilient in the face of change. Ultimately, embracing these modern tools not only benefits city officials but also enriches the lives of residents.

CityView offers a comprehensive software solution aimed at enhancing community development and managing municipal land effectively. This platform covers a wide array of functionalities, including land use planning, permitting, code enforcement, and licensing, which together create a completely paperless workflow that speeds up permit processing and case management while minimizing redundancy and maximizing efficiency. With its robust suite of tools for development, code enforcement, and regulatory services, CityView improves the entire operation. Notably, its extensive features, which consist of permitting, inspections, reviews, and online payment options for both citizens and contractors, are designed to save time, lower costs, and decrease errors, simultaneously promoting stronger community involvement. By automating and optimizing the processes for permit approval and issuance, CityView effectively removes the reliance on paper during plan reviews, leading to significant time and resource savings for contractors. This forward-thinking approach not only streamlines municipal functions but also significantly enhances the overall experience for both residents and businesses in the community, fostering a more collaborative environment. Additionally, the platform's ability to integrate feedback from users allows for continuous improvement, ensuring that it meets the ever-evolving needs of urban development.

Software solutions offered through the cloud facilitate field operations via mobile devices, enabling efficient management of various sectors such as public infrastructure and community enhancement from a single, unified interface. iWorQ stands out with its straightforward pricing structure, which imposes no charges for individual licenses, and also offers complimentary unlimited support, training, and updates. The software is designed with an intuitive interface, making it accessible for all users to learn and utilize quickly. Implementation of your system can occur in just a matter of weeks, with support provided exclusively by U.S. citizens operating within the country. The platform undergoes thorough vetting processes to ensure its compliance with rigorous standards while protecting sensitive yet unclassified information and handling regulated workloads securely. In addition, iWorQ provides a wide variety of Computerized Maintenance Management System (CMMS) options that assist municipalities in functioning efficiently and effectively. By leveraging these integrated tools, cities and counties can significantly boost their operational efficiency and enhance the quality of services delivered to their residents. Ultimately, this leads to more responsive governance and improved community satisfaction.

NPDESPro is an innovative cloud-based software tailored for stormwater management and inspections, specifically created to assist MS4s in adhering to NPDES permit obligations. Users can efficiently oversee all six minimum control measures on a single platform, which include Post-Construction, Construction, Illicit Discharges, Outfall Monitoring, Good Housekeeping in Municipal Operations, and Public Education & Outreach, along with Public Involvement & Participation, among other functions. Beyond these essential measures, NPDESPro also provides modules for MS4 Metrics and Pollution Prevention Assistance. Its robust features, such as integrated mapping, thorough reporting capabilities, streamlined communication, and customizable inspection workflows, greatly enhance the ease of achieving NPDES compliance, managing permits, and preparing annual reports for regulatory agencies. By centralizing these processes, NPDESPro not only simplifies compliance but also helps municipalities maintain environmental standards effectively.

A variety of organizations, including governmental bodies, educational institutions, utility companies, and commercial enterprises, utilize Cartegraph's all-encompassing software solutions for managing assets, overseeing work orders, and optimizing space in order to improve asset supervision, track work progress, and facilitate informed financial choices. Local governments, park services, and utility providers depend on Cartegraph's cutting-edge tools to refine their asset management strategies, enhance operational productivity, and promote cost-effective expenditures. The asset management software designed for cities simplifies the process of asset inspections, ensuring that precise data is gathered throughout the entire workflow. Through the use of the Cartegraph One application, users can record their findings, upload photographs, and manage follow-up tasks while in the field, which contributes to a more integrated experience. This functionality fosters a better understanding of the asset's condition over its lifecycle, enabling strategic planning that takes into account aspects such as age, anticipated performance, and inspection outcomes to carry out timely, condition-based maintenance efforts. By employing these sophisticated features, organizations not only prolong the lifespan of their assets but also enhance resource allocation efficiency. Ultimately, this holistic approach to asset management empowers organizations to make smarter decisions and achieve greater sustainability in their operations.

CityReporter is an adaptable and mobile-friendly inspection management system tailored to enhance the efficiency and effectiveness of inspections for government entities. Deployed across numerous cities in North America, it provides a modular structure, enabling users to select and pay for only the necessary features they need. The system covers a wide range of inspection modules, including those for permits and construction, parks and playgrounds, sports fields and tracks, facility and building inspections, fire prevention, road and highway evaluations, and workplace safety assessments. Furthermore, it boasts a work orders module and CityReplicator, which allows for offline content storage, enhancing user flexibility and accessibility. This wide-ranging functionality makes CityReporter an indispensable tool for municipalities aiming to refine their inspection workflows. Ultimately, its design supports a more streamlined approach to managing various inspection tasks and improves overall service delivery in local governance.

Business practices are undergoing significant transformation. The ability to engage online with citizens, business owners, and contractors has become crucial in today’s world. Explore how citizenserve can support you during this shift. Enjoy seamless, well-structured, and intelligently crafted solutions for managing licensing applications and their renewals. Imagine a scenario where all issues regarding code violations are promptly resolved, along with full mobile access for inspectors on the go. Enable online permit applications, processing, and payments for both citizens and contractors, allowing them to operate from any location. Streamline and enhance the processes related to application submissions, reviews, resubmissions, public notifications, and hearings. Automatically route online inquiries from citizens to the appropriate department or person, ensuring that every request receives the attention it deserves. By implementing these solutions, you can significantly boost efficiency and improve service delivery for your community. This forward-thinking strategy not only saves valuable time but also cultivates a more engaged and responsive atmosphere, ultimately benefiting all stakeholders involved. Take the first step towards transforming your operations today.

CityForce offers a comprehensive platform for managing and scheduling inspections and permits, allowing you to generate customized reports automatically and process payments effortlessly. For field inspections, the INSPECT mobile app enables users to take photos, make notes, and retrieve past inspection records using their smartphones or tablets. The IMPACT web application gathers all inspection data in the cloud, managing everything from zoning and permitting to building inspections and code enforcement effectively. Furthermore, the CONNECT online portal provides an all-in-one solution for fee collection, permit requests, and building inspection tracking, all within an easy-to-navigate web application. This cohesive suite of tools guarantees that all your regulatory requirements are met with efficiency and ease, streamlining your workflow significantly. As a result, you can focus more on your core activities while CityForce takes care of the administrative burdens.

Municity stands out as the sole Code Enforcement and ePermitting software developed by the International Code Council (ICC), recognized as the premier authority on model codes, standards, and building safety worldwide. Specifically designed to cater to the needs of community development, this cloud-based platform equips users with versatile tools for managing applications, permits, and inspections, whether online or in the field, thereby optimizing unique procedural workflows. With Municity, users can efficiently monitor building, planning, and zoning activities while providing citizens with straightforward access to various processes. This cutting-edge solution not only automates numerous tasks and eliminates the need for paper files but also enhances mobile inspection capabilities, promoting both efficiency and adaptability in an ever-evolving technological landscape. Furthermore, the scalable architecture of Municity adapts to the growth of your community, delivering continuous upgrades and expert support to address changing needs. All essential information is readily available within Municity, ensuring that everything remains accurate and centralized. This means users can access vital data instantly, digitally, and with utmost convenience, making Municity an indispensable tool for modern community management. In addition to its robust features, Municity fosters a seamless connection between local authorities and their citizens, enhancing overall engagement and transparency.

Fire departments across North America are enhancing safety and protecting lives by implementing APX Data's digital solutions for fire pre-planning and inspections. Firefighters can access inspection data and pre-plans from virtually any location at any time. By utilizing the APX CityScape suite, they can easily create interactive records for buildings and sites that are user-friendly and shareable, streamlining their processes. This comprehensive platform allows all pre-planning and inspection tasks to be centralized in one location. As urban areas grow and technology evolves, cities require detailed, actionable data to keep pace. The data available to the Fire Service is crucial for their effectiveness as first responders. CityScape offers a smart, efficient approach to managing various aspects, including code violations, building hazards, and thorough reporting. With this all-in-one solution, every requirement for fire safety management is effectively addressed. This innovative tool not only enhances operational efficiency but also contributes to overall community safety.

User-friendly software for managing assets, as well as mobile, web, and desktop applications, enables you to monitor your assets, equipment, and inventory effectively. WiseTrack offers top-notch solutions tailored for the industry, ensuring you have access to the best tools available.

CitySuite has been created to offer a contemporary software solution specifically designed for local government and utility industries. With CitySuite Software, users can efficiently manage various processes, including Sales Tax, Utility Billing, Financials, Payroll, Human Resources, and Community Development, while benefiting from cutting-edge technologies that promote customer self-service through our Citizen Access Portal. If you are looking for a web-based Enterprise Resource Planning solution built with advanced technology, CitySuite stands out as the perfect option. Our flexible and open architecture guarantees that our software components can effortlessly integrate with existing systems, allowing them to operate smoothly within the frameworks of municipal clients. Numerous local government and utility organizations choose us to fully replace their outdated Enterprise Resource Planning (ERP) systems, while many others prefer to enhance their existing setups by adding one or more of our specialized modules, resulting in improved efficiency and effectiveness in their operations. Our dedication to innovation and adaptability positions us as a leading partner in this rapidly changing digital environment, ensuring that our clients are always equipped to meet the demands of the future. Whether you're seeking a complete overhaul or just a few enhancements, CitySuite can help pave the way for a more efficient operational landscape.

The Municipal Geographic Management System acts as a comprehensive tool for planning, permitting, and licensing, which greatly boosts productivity, efficiency, and the ability to respond to community requirements. Property owners can easily submit their permit applications through an online platform, allowing your team to receive and manage these requests immediately, thus simplifying the review and inspection procedures. Tasks that once took several weeks can now be completed with just a few clicks of a button. Various municipal departments, including community development, building, planning and zoning, code enforcement, and engineering, will find this permitting and code enforcement solution exceptionally beneficial. By focusing on the parcel rather than on separate departments, we remove the need for individual modules or software, making it easy for you to handle all outstanding applications, restrictions, conditions, or violations with minimal effort. Additionally, this integrated approach encourages enhanced collaboration among departments, ultimately leading to improved service delivery for residents and a more harmonious community. As a result, the overall effectiveness of municipal operations is significantly increased, paving the way for a more organized and responsive local government.

ePropertyPlus provides a cloud-based solution tailored for the management of real estate portfolios, operating as a "software-as-a-service" platform. This innovative tool allows users to oversee a range of properties and their categories throughout the entire lifecycle of real estate assets. Key features include customizable dashboards, an instant marketing website, online application forms, document templates, and automated document creation. Furthermore, it offers functionalities for tracking field services, a built-in API, a mobile application that works on both iOS and Android, GIS mapping, and flexible workflows and automation processes. By utilizing these workflows and notifications, organizations can greatly enhance real-time collaboration and optimize communication. The automation of critical business operations not only reduces the time needed for managing property data but also improves the overall response times with essential stakeholders. With ePropertyPlus, organizations are empowered to adopt a more effective and structured strategy for property management, ultimately leading to better decision-making and increased productivity. This comprehensive platform stands out as a vital tool for any organization looking to elevate their real estate management practices.

Our comprehensive permitting software solution effectively oversees and monitors all facets related to building permits, from plan reviews to inspections. The integrated GIS functionality enables users to swiftly pinpoint all permits associated with a particular address or parcel. It allows for the calculation of complex permit fees, management of bonds, tracking of feedback, monitoring contractor statuses, and conducting inspections with ease. The software suite boasts a powerful inspections management system that promotes quick scheduling and completion of inspections related to building permits. Additionally, it supports the enforcement of inspection orders, applies reinspection fees, sends inspection reports via email, and allows for the customization of checklists. Inspectors gain the advantage of real-time access to vital data while in the field, which significantly boosts their productivity. Furthermore, it offers a platform for developers, contractors, and homeowners to submit their plans and applications for permits electronically. Not only does our software facilitate the electronic markup of submitted plans, but it also simplifies the management of corrections and resubmissions, ensuring a more efficient workflow for everyone involved in the permitting process. By integrating these features, this solution fosters improved communication and operational efficiency in managing permits, ultimately benefiting all stakeholders in the construction ecosystem.

Catalis is recognized as the leading provider of Software as a Service (SaaS) and integrated payment solutions across North America, catering to different tiers of government such as municipal, county, state, and federal agencies. With a wealth of expertise, proven achievements, and innovative digital solutions, Catalis has empowered public officials in both the United States and Canada to revamp governmental operations and boost citizen interaction. Their commitment to modernization has played a crucial role in streamlining governmental processes, resulting in notable enhancements in efficiency and service delivery. As a result, Catalis continues to drive positive change within the public sector, paving the way for a more responsive and engaged government.

MyGov provides an extensive array of solutions suitable for both small and large agencies, spanning various sectors such as Community Development, Building Services, Public Works, Code Enforcement, and Business Administration. The MyGov Portfolio is crafted with the user experience in mind, enabling effortless integration between its modules and other software systems like Finance, GIS, Codification, Meetings, and Website solutions. MyGov is dedicated to equipping every agency with the essential tools to effectively build, enforce, and manage their communities. Beyond software offerings, we deliver a suite of services that encompasses consulting, system configuration, training, support, along with programming and integration. Our commitment to tailoring both software and services ensures that we address the unique needs of each agency, culminating in a comprehensive and effective solution that empowers them to thrive. Additionally, we prioritize ongoing development and enhancement to adapt to the evolving challenges faced by agencies.

3Di Engage provides an intuitive, no-code solution designed to automate a range of business operations across various industries, including public safety, environmental health, compliance, permitting, tenant protections, and community services. This platform empowers organizations to streamline their processes and increase efficiency through readily available products and quick deployment tools. By leveraging 3Di Engage, businesses can enhance their workflows, improve stakeholder interactions, and achieve greater operational effectiveness. Additionally, 3Di Systems supports this platform with tailored services that eliminate barriers, clarify processes, and enrich engagement, ultimately benefiting communities and improving overall quality of life. With user-friendly mobile apps and accessible web portals, both personnel and community members enjoy enhanced access that prioritizes simplicity, efficiency, and security. Moreover, the cloud-based SaaS platform offers exceptional reliability, robust security measures, and advanced technical capabilities, ensuring peak performance. This all-encompassing model enables organizations to swiftly adjust to evolving demands while maintaining high-quality service standards, thereby fostering an environment of continuous improvement. Ultimately, this approach not only streamlines operations but also enhances the overall experience for both users and stakeholders alike.

Cloudpermit delivers software solutions tailored for community development to various agencies. We specialize in user-friendly online tools for tasks such as building permits, business licenses, planning and zoning, and code enforcement. Based in Reston, Virginia, our SaaS company has been operational for more than a decade, focused on providing accessible and efficient software solutions. Our cloud-based platform enhances the land management processes, benefiting government employees, development communities, and residents alike. By prioritizing usability, we aim to simplify complex regulatory tasks for all stakeholders involved.

Regardless of your position—whether you are a municipal manager, financial specialist, revenue officer, HR leader, town clerk, or IT administrator—our mission is to alleviate your workload by providing the essential software, services, and support that enhance community services. Successful management of municipal finances relies on the capacity to unify financial information from multiple departments, optimize routine operations, and extract valuable insights. Transform your tax collection methodologies with Edmunds Tax Billing Solutions, which enables thorough oversight, invoicing, and reporting of your area's tax obligations through a unified, streamlined platform. Guarantee the seamless operation of your local government's utility services with Edmunds Utility Billing Software, tailored for both residential and commercial utilities, enabling efficient management, billing, and reporting. Our software supports both metered and standard billing, providing a comprehensive suite of tools designed to simplify operations for you and the citizens you serve, thereby promoting a more effective public service landscape. With these innovative solutions, you will discover that managing municipal financial tasks not only becomes simpler but also remarkably more efficient than it has ever been in the past. In this way, we aim to empower local governments to better serve their communities while optimizing their internal processes.

Curate, a division of FiscalNote, focuses on civic intelligence, empowering organizations to monitor risks and exploit opportunities in local government discussions on a broad scale. Those involved in government relations benefit from Curate’s comprehensive database and personalized weekly reports, which provide updates on various projects, policies, and key issues across numerous municipalities throughout the United States. By analyzing millions of municipal documents, Curate delivers critical insights necessary for informed decision-making. The platform thoroughly examines a vast range of local government resources, including meeting minutes, agendas, and planning documents from thousands of entities, ensuring you receive tailored reports on the topics that are most relevant to your interests. Organizations of all sizes find success with Curate, as it plays a crucial role in avoiding unforeseen changes that could adversely affect stakeholders. By tracking evolving trends and regulations, businesses are positioned to take advantage of valuable opportunities. In a fast-paced environment, staying ahead of local government developments nationwide not only keeps your organization informed but also provides a significant competitive advantage in your industry. With Curate, you can confidently navigate the complexities of civic engagement and make proactive decisions that foster growth.