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What is QAlert Citizen Request Management?
QScend Technologies, Inc. distinguishes itself as a leading provider of web-based software tailored for local and county governments, efficiently handling citizen requests. Our cutting-edge citizen request management solution has enabled a multitude of government agencies and call centers throughout the nation to improve service delivery, enhance operational efficiency, and boost performance metrics. This achievement has solidified our reputation as the preferred provider of CRM/311 software across the United States, underscoring our dedication to advancing municipal services and promoting community engagement. Furthermore, our software is designed to not only meet present needs but also to be flexible enough to adjust to the changing requirements of local governance, ensuring that it remains relevant and effective over time. Ultimately, our goal is to empower local governments to better serve their communities in a rapidly evolving landscape.
What is Forerunner?
Forerunner represents a cutting-edge solution that utilizes artificial intelligence to optimize geospatial functions specifically for local government and public sector teams, allowing for the integration of various data sources, the simplification of workflows, and the management of both field and office operations within a unified system. The platform brings together municipal data, encompassing property information, infrastructure attributes, environmental details, inspections, permits, historical data, and hazard information, through customizable workflows and map-based tools, enabling agencies to maintain a comprehensive "single source of record" for tasks such as inspections, maintenance, compliance, enforcement, emergency responses, and community projects. Furthermore, it features real-time mobile capabilities that support on-site data gathering, photographic documentation, and task updates, even without internet access, while effectively merging GIS layers with operational processes, thus allowing teams to create context-rich maps and coordinate initiatives from virtually anywhere. To boost productivity, Forerunner employs AI-generated summaries, personalized suggestions, and automated follow-up actions to reduce manual efforts, in addition to providing tools for automated communications and structured document management, all aimed at enhancing decision-making and operational effectiveness. Consequently, teams are empowered to not only increase their operational efficiency but also to respond more adeptly to the evolving needs of their communities while fostering better collaboration among departments.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Free
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
QScend Technologies
Date Founded
1998
Company Location
United States
Company Website
www.qscend.com
Company Facts
Organization Name
Forerunner
Date Founded
2019
Company Location
United States
Company Website
withforerunner.com
Categories and Features
Code Enforcement
Case Management
Code Maintenance
Document Management
Fee Maintenance
GIS
Inspection Management
Letter Generation
Photo Management
Planning & Zoning
Violation History
Weed Abatement Control
Municipal
Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management
Public Works
Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Code Enforcement
Case Management
Code Maintenance
Document Management
Fee Maintenance
GIS
Inspection Management
Letter Generation
Photo Management
Planning & Zoning
Violation History
Weed Abatement Control
GIS
3D Imagery
Census Data Integration
Color Coding
Geocoding
Image Exporting
Image Management
Internet Mapping
Interoperability
Labeling
Map Creation
Map Sharing
Near-Matching
Reverse Geocoding
Spatial Analysis
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
Grant Management
Compliance Management
Contract Management
Grant Application Management
Grant Award Tracking
Grant Opportunity Search
Self-Registration
Municipal
Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management
Permit
Automated Routing
Building Permits
Business License
Code Enforcement
Customer Portal
Expiration Date Tracking
Inspection Management
Mobile Access
Online Applications
Online Payments
Parking Permits
Renewal Management