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What is QUALCO Collections & Recoveries?

QUALCO Collections & Recoveries (QCR) is a sophisticated and modular enterprise solution designed to oversee the entire collection process, effectively integrating both internal and external activities while serving as either a part of a banking ecosystem or a primary system of record. This platform addresses a wide range of non-performing loans and receivables, including secured and unsecured bank credits as well as outstanding invoices from products or services delivered, and it manages every stage of the credit lifecycle, from high-risk performance and initial delinquency to legal actions and recoveries. By adopting a proactive, digital-first approach to debt management, QCR offers a seamless experience for customers and users alike. The system streamlines the creation of segmentation, strategy, and channel business models, while also highlighting the significance of monitoring automated processes. Furthermore, our upgraded web interface provides timely and pertinent data, allowing users to efficiently allocate and reallocate tasks, all while tracking service level agreements and performance indicators. By effectively merging technology with user experience, QCR not only boosts operational efficiency but also nurtures improved relationships between creditors and borrowers, creating a more harmonious financial environment. In doing so, it positions itself as an essential tool for organizations aiming to enhance their debt recovery efforts.

What is DCSys?

The Debt Collection System is a highly adaptable software solution offered in a "SaaS" format, packed with extensive features tailored for effective credit management. It incorporates a strong process workflow that keeps everything organized while providing users with real-time schedules and reports. By automating process management and integrating seamlessly with telephony systems, it significantly boosts the efficiency of both management and collections. Users benefit from predefined templates that facilitate communications with debtors via SMS, email, or traditional mail, making the outreach process more streamlined. The platform also simplifies the management of receipts, creation of repayment plans, calculation of commissions, and tracking of progress through in-depth reporting and statistical analysis. Furthermore, it enables the assignment of cases to a variety of operators, including in-house teams and external agents such as debt collectors and law firms. Designed for rapid deployment, the software includes continuous professional support as part of the subscription, ensuring users receive thorough assistance throughout all configuration stages. This dedicated support not only eases the initial setup but also empowers users to optimize the system according to their unique requirements, ultimately enhancing their overall experience and effectiveness in debt collection. By leveraging these capabilities, organizations can improve their credit management processes significantly.

Media

Media

Integrations Supported

RMTrak
SAP Cloud Platform
Swascan

Integrations Supported

RMTrak
SAP Cloud Platform
Swascan

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

QUALCO

Date Founded

1998

Company Location

Greece

Company Website

www.qualco.eu/

Company Facts

Organization Name

Logica Informatica

Date Founded

1997

Company Location

Italy

Company Website

www.logicainformatica.it/prodotti/dcsys-debt-collection-system/

Categories and Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Categories and Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

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