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What is Qmatic Orchestra?

Qmatic Orchestra 7 is designed to address a variety of needs, ranging from queue management systems to comprehensive platforms that oversee customer journeys across different channels. With Orchestra 7, businesses can provide features such as mobile ticketing and online appointment scheduling. It effectively manages visitor experiences before they even step foot on the premises. Customers can choose their preferred method of check-in, whether through a self-service kiosk, at the reception, or by utilizing both options. After their visit, Orchestra 7 facilitates customer engagement by collecting feedback. Its modular architecture enables customization to fit specific requirements regarding functionality, user volume, and count. Additionally, Orchestra 7's adaptability ensures it remains effective even as your needs evolve. This flexibility not only enhances user experience but also allows businesses to stay responsive in a dynamic environment.

What is E-Token Solution?

The E-Token system is crafted to aid organizations that cater to customers in environments where queuing is crucial, such as Bill Payment Centers, Service Stations, Hospitals, Clinics, Retail Stores, Banks, and Religious Sites. Instead of having clients physically show up and wait for their turn—a process that can be both tedious and counterproductive in a world where time and customer satisfaction hold significant importance—this cutting-edge solution optimizes the experience. Customers can generate tokens through a mobile application or website from any place, enabling them to receive real-time updates on their queue position and anticipated wait times even before they reach the service point. This approach not only elevates the overall customer experience but also enhances their ability to plan their visits more effectively. Organizations also reap benefits by improving the management of attendee flow, as they can better predict visitor numbers and allocate their resources more efficiently. By adopting such a system, service providers and clients can achieve a greater level of cooperation, which ultimately fosters an environment of increased efficiency and satisfaction for both parties. In essence, the E-Token system transforms the way customers interact with service providers, paving the way for a more streamlined and enjoyable experience.

Media

Media

Integrations Supported

Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Tableau
WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Upon request

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac
On-Prem

Supported Platforms

Android
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Sweden

Company Website

www.qmatic.com/products/orchestra/

Company Facts

Organization Name

Aarvi Technology

Date Founded

2011

Company Location

India

Company Website

aarvitechnology.com/EToken-Solution/

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Categories and Features

Queue Management

Not specified

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