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What is Qmatic Orchestra?

Qmatic Orchestra 7 is designed to address a variety of needs, ranging from queue management systems to comprehensive platforms that oversee customer journeys across different channels. With Orchestra 7, businesses can provide features such as mobile ticketing and online appointment scheduling. It effectively manages visitor experiences before they even step foot on the premises. Customers can choose their preferred method of check-in, whether through a self-service kiosk, at the reception, or by utilizing both options. After their visit, Orchestra 7 facilitates customer engagement by collecting feedback. Its modular architecture enables customization to fit specific requirements regarding functionality, user volume, and count. Additionally, Orchestra 7's adaptability ensures it remains effective even as your needs evolve. This flexibility not only enhances user experience but also allows businesses to stay responsive in a dynamic environment.

What is FastServ?

FastServ® Cloud Queue Management System is an innovative cloud-based platform designed by SEDCO to streamline customer flow and appointment management across various industries. The system enables customers to virtually join queues or book appointments, significantly reducing physical wait times and enhancing the overall customer experience. FastServ® eliminates the need for costly servers and on-premise infrastructure by operating fully in the cloud, offering flexible pay-per-counter pricing that adapts to the size of your business. It features a comprehensive set of tools, including a mobile queueing app, real-time dashboard for queue monitoring, customer notifications and reminders, segmentation and prioritization capabilities, and digital signage options to display queue status and promotional content. Optional hardware devices, such as sleek queuing kiosks and queue management tablets, seamlessly integrate to support in-branch ticketing and check-in processes. The platform supports diverse industries including healthcare, banking, telecom, government, and money exchange, helping them deliver faster service and improve operational efficiency. FastServ® also provides detailed reporting and analytics to track performance and optimize resource allocation. Customers benefit from continuous live chat and online support, plus access to a dedicated technical account manager. Its cloud-native design ensures scalability, enabling businesses to grow their queue management capacity without additional hardware investments. Overall, FastServ® offers a modern, cost-effective, and scalable solution to meet the evolving demands of customer service environments.

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Integrations Supported

Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Tableau
WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Upon request

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Sweden

Company Website

www.qmatic.com/products/orchestra/

Company Facts

Organization Name

SEDCO

Date Founded

1980

Company Location

United Arab Emirates

Company Website

sedco.co

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Categories and Features

Queue Management

Not specified

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