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What is Qmatic Orchestra?

Qmatic Orchestra 7 is designed to address a variety of needs, ranging from queue management systems to comprehensive platforms that oversee customer journeys across different channels. With Orchestra 7, businesses can provide features such as mobile ticketing and online appointment scheduling. It effectively manages visitor experiences before they even step foot on the premises. Customers can choose their preferred method of check-in, whether through a self-service kiosk, at the reception, or by utilizing both options. After their visit, Orchestra 7 facilitates customer engagement by collecting feedback. Its modular architecture enables customization to fit specific requirements regarding functionality, user volume, and count. Additionally, Orchestra 7's adaptability ensures it remains effective even as your needs evolve. This flexibility not only enhances user experience but also allows businesses to stay responsive in a dynamic environment.

What is Orchestra eHealth Suite?

Modern healthcare demands effective communication and the swift, secure exchange of information among various service providers and patients, bridging system boundaries. The Orchestra eHealth Suite, a collaborative initiative from the x-tention group of companies, offers a suite of robust and coordinated modules that facilitate the development of customized eHealth solutions, functioning as a central platform for information exchange. A key component, the Health Service Bus, acts as a dynamic integration platform, establishing an open and flexible system architecture that is prepared to meet future demands. In addition to modules focused on ensuring accurate identification of both patients and service providers, the Orchestra eHealth Suite features a detailed electronic patient record system that integrates documents, imaging data, and structured medical information seamlessly. Healthcare professionals authorized to access this system can easily retrieve relevant patient records via an intuitive web portal, equipping them with essential information to promote effective treatment. This streamlined access not only enhances provider collaboration but also significantly elevates the overall quality of care that patients receive. Furthermore, the suite’s adaptability positions it as a forward-thinking solution in the ever-evolving landscape of healthcare technology.

Media

Media

Integrations Supported

Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Tableau
WhatsApp

Integrations Supported

Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Tableau
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Sweden

Company Website

www.qmatic.com/products/orchestra/

Company Facts

Organization Name

ICW

Date Founded

1998

Company Location

Germany

Company Website

icw-global.com/orchestra-ehealth-suite/

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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