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ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
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UptimeRobotExperience the premier uptime monitoring solution that offers 50 monitors with 5-minute intervals at no cost. Setup takes mere seconds, ensuring you remain updated on your website's performance continuously. Website monitoring provides immediate notifications if your site experiences downtime, allowing for prompt resolution of issues to safeguard user experience and revenue. With SSL certificate monitoring, you can prevent visitor loss from expired certificates by receiving alerts 30 days before expiration, ensuring timely renewal. Ping and port monitoring allows you to verify server availability and the functionality of your email service on port 465, while offering real-time alerts for any monitored port. Cron job monitoring ensures that scheduled tasks are tracked effectively with heartbeat checks, confirming that both server-side jobs and connected devices operate as intended. You can create up to 100 customized status pages, secure them with passwords, and allow subscribers to receive real-time updates on operational status. Stay connected through various notification channels, including email, SMS, voice calls, push alerts, or integrations with platforms such as Slack, Zapier, PagerDuty, Telegram, Discord, Microsoft Teams, and Google Chat, among others. Additionally, you have the option to pause monitoring during planned maintenance to eliminate unnecessary alerts and streamline your monitoring experience.
What is Qognify?
Qognify provides advanced video management and enterprise incident management solutions that help organizations minimize the impact of various incidents. Its software is widely adopted across sectors such as banking, utilities, airports, seaports, urban environments, and transportation authorities, making Qognify a vital contributor to the protection of people and assets on a global scale. Recognizing the significance of both operational and physical security, Qognify prioritizes the crucial task of ensuring safety. Their innovative solutions empower users to capture, analyze, and leverage large data sets, enabling them to predict, manage, and mitigate safety and security issues effectively, thus ensuring business continuity and improving operational performance. By offering essential insights derived from a multitude of structured and unstructured data sources, Qognify's tools assist organizations and security professionals in making rapid, informed decisions, effectively identifying anomalies and monitoring new trends. This holistic strategy not only enhances security measures but also positions organizations to proactively address potential threats, thereby fostering a more secure environment.
What is LVT Platform?
LVT’s cutting-edge security software offers a cloud-based solution specifically designed for the real-time monitoring, analysis, response, and management of surveillance, accessible from any smartphone or desktop device. This innovative software significantly boosts the effectiveness of incident detection and prevention by automating notifications, enabling live streaming, and storing video evidence, complemented by advanced features like plain-language forensic searches, remote control of devices, and automated deterrents such as spotlights and audio alerts. Users have the convenience of watching live video feeds, remotely activating deterrent features, and quickly retrieving recorded footage, all while managing multiple locations at once. Seamlessly integrated with LVT’s hardware, the software prioritizes centralized control, allowing operators to engage cameras, lights, and speakers from afar; they can zoom into areas of interest, share evidence rapidly, and deploy deterrent measures from virtually anywhere. This holistic approach not only enhances the ability of security personnel to respond swiftly to potential threats, but it also elevates the overall effectiveness of surveillance management, proving to be an essential asset for any security operation. By embracing this technology, organizations can ensure a higher level of safety and preparedness against various security challenges.
Integrations Supported
Axon Fusus
Quantum VS-NVR Series
viisights
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Qognify
Company Location
United States
Company Website
www.qognify.com
Company Facts
Organization Name
LVT Platform
Date Founded
2005
Company Location
United States
Company Website
www.lvt.com/product
Categories and Features
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Physical Security
Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues