Quadient Correspondence vs. ClaimVision

Quadient® Correspondence is an innovative cloud-based platform designed to simplify the management of claims correspondence for insurance providers. This subscription-based software as a service (SaaS) solution enables users to create, validate, and distribute customized claims documents that adhere to regulatory requirements in both print and digital formats, eliminating the need for extensive IT assistance. Specifically crafted for insurance firms that seek to advance their digital transformation without incurring the costs associated with a full-fledged customer communications management (CCM) system, it allows business analysts to efficiently design and adjust templates. Claims managers and compliance experts are integral to the process, as they are responsible for reviewing and approving these templates before they are utilized. The platform features an intuitive interface that empowers business professionals to produce correspondence by choosing appropriate templates and modifying the content within specified fields. Moreover, designated team members oversee the review and approval of the correspondence to ensure it is promptly sent out via email, PDF, or SMS, thereby facilitating timely interactions with clients. This streamlined approach not only enhances operational efficiency and compliance but also allows insurers to connect with their customers in a more effective manner, ultimately improving overall communication strategies. By prioritizing user experience and regulatory adherence, Quadient® Correspondence stands out as a valuable tool in the insurance industry's digital landscape.

ClaimVision is AI claims intelligence for US property insurers. It reads the whole claim file and policy and cites every finding to clause and page. Before an adjuster opens a file, ClaimVision has read every page of it: the adjuster and inspection reports, the estimate down to its last line, the policy and every endorsement, the correspondence, and the photos. It checks coverage on every claim and ties each finding to the clause and page it came from, with its dollar impact. It flags missing items and subrogation opportunities, and keeps figures consistent from the estimate to the decision letter. Claims teams can question any claim in plain English, including documents that haven't been processed yet, and every answer points to its source. ClaimVision is an intelligence layer, not a replacement claims system. It works alongside Guidewire ClaimCenter, Duck Creek, Sapiens or an in-house core system, which stays the system of record. Every recommendation and every human override is kept in an append-only audit trail. The reading goes to the machine. The judgement stays with your people. On a real large-loss claim, ClaimVision did a full day's reconciliation work, exactly, in under a minute. ClaimVision runs on Microsoft Azure. It is built to SOC 2 principles and is working towards SOC 2 Type 2. ClaimVision is a product of Decision Agency.