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What is Quadient Customer Journey Mapping?

Improve collaboration among different business departments by implementing customer journey maps that effectively integrate digital and physical communication channels, leading to immediate enhancements in customer experience (CX). Quadient's Customer Journey Mapping simplifies how stakeholders across your organization can access and refine the extensive range of customer communications through a centralized online platform. By linking journey maps to every digital and physical interaction—such as contracts, statements, emails, multimedia content, and digital advertisements—you can achieve full transparency and ensure a consistent connection between communications and every touchpoint in the customer journey. Encourage internal collaboration and support real-time feedback by utilizing social commenting features. Take timely action to boost the customer experience while seamlessly integrating journey maps with various customer communications management (CCM) systems to improve operational efficiency and effectiveness. This comprehensive strategy not only empowers organizations to foster a more responsive and customer-focused environment but also encourages innovative solutions to emerge from collaborative efforts among teams.

What is Adobe Experience Manager?

Revamp your strategy for managing content and digital assets with a flexible solution designed to speed up your capability to deliver customized, content-driven experiences. Adobe Experience Manager seamlessly combines powerful digital asset management with a sophisticated content management system, guaranteeing that your messaging remains not only coherent but also personalized for each individual customer via Adobe Experience Manager Sites. Implement automated tools that allow you to effortlessly expand and oversee your digital experiences across various channels, freeing up your time to focus on designing exceptional experiences instead of hunting for and adjusting content. With Adobe Experience Manager Assets, you gain access to smart automation features that empower you to quickly locate, modify, and distribute your assets to diverse audiences and platforms. Steer clear of the complexities associated with multiple point solutions by utilizing Adobe Experience Manager Forms, which offers an all-encompassing solution that simplifies your forms and communication workflows, ensuring that customers have a seamless experience from their first interaction to ongoing engagement. By embracing this integrated approach, you not only alleviate the workload on your IT department but also hasten your time to market. This shift not only boosts operational efficiency but also fosters greater customer satisfaction and loyalty, ultimately setting your brand apart in a competitive landscape. The result is a more streamlined process that aligns closely with both your business objectives and customer expectations.

Media

Media

Integrations Supported

Adobe Learning Manager
Azure Marketplace
BlueConic
Breinify
Claravine
Cludo
FADEL ARC
Frontify
Hootsuite
MangoApps
MotionPoint
OneTrust Privacy Automation
Phrase Localization Platform
RELAYTO
SearchBlox
Truto
Upland Kapost
Vudoo
Wally
Wyng

Integrations Supported

Adobe Learning Manager
Azure Marketplace
BlueConic
Breinify
Claravine
Cludo
FADEL ARC
Frontify
Hootsuite
MangoApps
MotionPoint
OneTrust Privacy Automation
Phrase Localization Platform
RELAYTO
SearchBlox
Truto
Upland Kapost
Vudoo
Wally
Wyng

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Quadient

Date Founded

1924

Company Location

France

Company Website

www.quadient.com/en-int/resources/quadient-customer-journey-mapping

Company Facts

Organization Name

Adobe

Date Founded

1982

Company Location

United States

Company Website

business.adobe.com/products/experience-manager/adobe-experience-manager.html

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Low-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

No-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

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