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Ratings and Reviews 0 Ratings
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SMS StoretrafficIntroducing intelligent, effective, and discreet People Counters and Analytics for the physical world. Our innovative solution simplifies the process of deploying, capturing, analyzing, and reporting the foot traffic within any given location. Additionally, we offer the option to monitor and report occupancy levels in real-time. We support a variety of sectors, including Retail, Education, Gaming, Religious Institutions, Corporate Offices, and more, helping them to understand and respond to their visitor trends. For retailers, we provide a tailored package designed to evaluate traffic performance, encompassing metrics such as conversion rates and service quality. Our seamless integrations facilitate the combination of point-of-sale data with staffing information. Moreover, the Retail Equation simulator allows users to experiment with different scenarios to boost sales and serves as a valuable educational resource to comprehend the interplay between traffic, staffing, conversion rates, and service excellence. By leveraging these insights, businesses can make informed decisions to optimize their operations.
What is Quadient Customer Journey Mapping?
Improve collaboration among different business departments by implementing customer journey maps that effectively integrate digital and physical communication channels, leading to immediate enhancements in customer experience (CX). Quadient's Customer Journey Mapping simplifies how stakeholders across your organization can access and refine the extensive range of customer communications through a centralized online platform. By linking journey maps to every digital and physical interaction—such as contracts, statements, emails, multimedia content, and digital advertisements—you can achieve full transparency and ensure a consistent connection between communications and every touchpoint in the customer journey. Encourage internal collaboration and support real-time feedback by utilizing social commenting features. Take timely action to boost the customer experience while seamlessly integrating journey maps with various customer communications management (CCM) systems to improve operational efficiency and effectiveness. This comprehensive strategy not only empowers organizations to foster a more responsive and customer-focused environment but also encourages innovative solutions to emerge from collaborative efforts among teams.
What is FileStore EDM?
For companies seeking to streamline their mailing operations, our cutting-edge hardware, software, and expertise guarantee that physical communications are accurate and timely. Organizations grappling with the increasing volume of deliveries and returns can utilize Quadient Parcel Pending lockers, which offer secure, efficient, and user-friendly solutions for both pick-up and drop-off. Businesses that aspire to differentiate themselves by providing outstanding customer experiences can significantly benefit from our omni-channel software solutions, enabling compliant and impactful interactions with customers. Furthermore, small to medium-sized enterprises aiming to improve their document production processes can take advantage of Quadient's digital offerings to automate communications and enhance cash flow. The practice of shipping air is not only wasteful but also contributes to inflated expenses and environmental damage. With the remarkable ability to customize up to 1,100 packages per hour, our CVP Everest and CVP Impack packaging systems offer automated solutions that tackle the challenges posed by rising packaging demands and labor shortages in e-commerce. By adopting these innovative technologies, businesses can not only improve efficiency but also significantly contribute to a more sustainable operational framework. In an era where customer expectations are continuously evolving, leveraging these solutions can position organizations for long-term success.
Integrations Supported
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Quadient
Date Founded
1924
Company Location
France
Company Website
www.quadient.com/en-int/resources/quadient-customer-journey-mapping
Company Facts
Organization Name
Data Capture Solutions
Date Founded
1998
Company Location
United Kingdom
Company Website
www.dcs.co.uk
Categories and Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management
Categories and Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control